Chenae Jones
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Sales Administrative Coordinator
Shorehire
05.2023 - Current
- Increased sales efficiency by streamlining administrative processes and implementing innovative organizational strategies.
- Enhanced communication between sales team members and clients, ensuring prompt and accurate responses to inquiries.
- Provided exceptional customer service to both internal and external stakeholders, fostering long-lasting business partnerships.
- Implemented CRM system usage across the entire sales team, improving lead tracking accuracy and overall pipeline management efficiency.
- Assisted in the creation of compelling sales proposals, contributing to increased conversion rates and revenue growth.
Sales Support Administrator
Rehab Hire
04.2021 - Current
- Organized promotional events and interacted with the community to increase sales volume
- Developed solutions to sales challenges and maximized business opportunities
- Communicated progress of monthly and quarterly initiatives to internal sales teams
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Quoting NDIS Support Coordinators, Case Managers and Clients.
- Creating Service Bookings and allocating money from NDIS clients plans.
- Making sure all NDIA clients are signing Service Agreements prior to taking funding out of their plan.
Team Leader
Carls Jr
11.2019 - 07.2020
- Ensure all procedural tasks such as opening and closing the store, food preparation
- Ensuring that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed
- Leading crew members and directing all daily operations of the restaurant
- Maintaining fast, accurate and outstanding service, ensuring an excellent customer experience, and making sure all products are consistent with company standards.
Pet Travel Consultant
Jetpets
08.2019 - 11.2019
- Reliably uphold a high level of verbal and written communication skills
- Demonstrate a high conversion rate of general phone, email and internet enquiry to confirm and close bookings, using the Jetpets Sales methodology
- Receive pet transport enquiries and process them in an efficient and customer focused manner
- Ensure that all steps and procedures involved in quoting a move are followed correctly and in a timely manner
- Deliver a high level of customer service to a wide range of customers from different cultural, educational and socio-economic backgrounds
- Maintain high levels of confidentiality and professionalism with all customers and colleagues.
Sales Assistant
Factorie Werribee Plaza
10.2018 - 11.2019
- Deliver a tailored extraordinary level of customer service to a wide range of customers from different cultural, educational and socio- economic backgrounds
- Ensure immaculate grooming standards at all times
- Employ high levels of attention to detail when restocking shelves and facing products
- Employ high levels of attention to detail when restocking merchandise and racking up the store
- Consistently achieving store KPI’s and sale budgets.
Shift Manager
Werribee Plaza McDonalds
04.2013 - 11.2018
- Ensure all procedural tasks such as opening and closing the store, food preparation, managing employee breaks and shift changes, and completing shift summary reports
- Leading crew members and directing all daily operations of the restaurant
- Motivating, coaching and training existing and new crew members
- Assisting General Manager in day-to-day operations with tasks including scheduling, ordering, and team development
- Ensuring that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed
- Maintaining fast, accurate and outstanding service, ensuring an excellent customer experience, and making sure all products are consistent with company standards.
Cat Napping
09.2014 - 10.2014
- Checking in and out Cats at the Cat Hotel
- Changing Cats food, water and litter trays
- Cleaning all enclosure and entire warehouse
- Washing and Drying Bedding, Litter Trays, Food and Water bowls.
Education
High School Diploma -
Tarneit Senior College
Tarneit, VIC11.2015
a Certificate III in Retail at -
McDonalds Australia
01.2015
a Shift Management Excellence Course at -
McDonalds Australia
01.2015
Skills
- Transferable Skills
- Professional Skills
- Event coordination
- Scheduling and calendar management
- Data entry
- Advanced skills in
- Word, EXCEL, PowerPoint, Internet, email
- And other computer skills
- Pet Handling
- Basic Maintenance
- Animal Care
- Animal Handling
Timeline
Sales Administrative Coordinator
Shorehire
05.2023 - Current
Sales Support Administrator
Rehab Hire
04.2021 - Current
Team Leader
Carls Jr
11.2019 - 07.2020
Pet Travel Consultant
Jetpets
08.2019 - 11.2019
Sales Assistant
Factorie Werribee Plaza
10.2018 - 11.2019
Cat Napping
09.2014 - 10.2014
Shift Manager
Werribee Plaza McDonalds
04.2013 - 11.2018
High School Diploma -
Tarneit Senior College
a Certificate III in Retail at -
McDonalds Australia
a Shift Management Excellence Course at -
McDonalds Australia
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