Summary
Overview
Work History
Skills
Interests
Timeline
Generic

CHENEY MAASIKAS

Glen Iris,Australia

Summary

Proven track record in enhancing customer experiences and operational efficiency. Excelled in complaint handling and problem-solving, significantly improving service delivery. Skilled in Microsoft Outlook and adept at fostering positive client relations, demonstrated through proactive engagement and staff training. Achieved notable sales increase by effectively promoting products and streamlining store operations.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

BP Australia
08.2025 - Current
  • Monitored safety protocols, ensuring compliance with industry regulations.
  • Resolved customer inquiries and concerns, fostering a positive service experience.
  • Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
  • Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
  • Assisted with inventory management by tracking stock levels of fuel, oil, snacks, beverages, and other items for sale at the station.

Customer Service Representative

Bank Of Queensland
04.2025 - 07.2025
  • Processed customer transactions efficiently using teller systems and cash management procedures.
  • Resolved customer concerns promptly, fostering positive relationships and enhancing overall satisfaction.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Optical Assistant

Specs Plus
10.2024 - 04.2025
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.

Customer Specialist

BANKWEST
07.2022 - 09.2024
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Provided customers with detailed information on company products, services.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Responded proactively and positively to rapid change.
  • Trained staff on operating procedures and company services.

Optical Assistant

OPSM
07.2018 - 07.2022
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Collaborated with optometry staff to reach individual and team goals.
  • Helped patients with selecting and ordering glasses.

Post Office Manager

East Bunbury LPO / NewsXpress Bunbury Forum
06.2012 - 08.2018
  • Assisted customers in determining proper postal service to align with individual needs.
  • Worked effectively in fast-paced environments.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Managed staff schedules, optimizing workforce efficiency and service delivery.
  • Oversaw daily operations, ensuring compliance with postal regulations and quality standards.

Skills

  • Complaint Handling
  • Product Knowledge
  • Data Entry
  • Problem-solving abilities
  • Money handling abilities
  • Retail store support
  • Store maintenance
  • Microsoft Outlook
  • Customer service
  • Appointment scheduling

Interests

South West Slammers


2021 Under 12 Girls - Assistant Coach


2022 Under 12 Girls - Assistant Coach


2023 Under 12 Girls Championship Division - Assistant Coach


2024 Under 12 Girls Championship Division - Head Coach


2025 Under 14 Girls - Head Coach


2025 South West Slammers Coach of the year


WABL Committee member

2022 - 2025 (South West Slammers)

Timeline

Customer Service Representative

BP Australia
08.2025 - Current

Customer Service Representative

Bank Of Queensland
04.2025 - 07.2025

Optical Assistant

Specs Plus
10.2024 - 04.2025

Customer Specialist

BANKWEST
07.2022 - 09.2024

Optical Assistant

OPSM
07.2018 - 07.2022

Post Office Manager

East Bunbury LPO / NewsXpress Bunbury Forum
06.2012 - 08.2018

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CHENEY MAASIKAS