Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cheng-Han Mike Tsai

Hornsby,NSW

Summary

Results-driven IT Manager with over 12 years of experience leading cross-functional teams and managing complex IT infrastructures. Demonstrated expertise in network design, system security, and strategic IT planning. Strong vendor and budget management skills. Skilled at driving operational excellence and implementing innovative solutions for business growth. Seeking a senior-level role to leverage extensive technical and leadership expertise in a dynamic organization.

Overview

14
14
years of professional experience

Work History

ICT Manager

Masada College
01.2019 - Current
  • Lead and Manage a Team of 5 IT department and Tech Crew
  • Experienced in GSuite, Azure, ConnectWise RMM, NinjaOne, Fortigate, Veeam Backup & Replication, VMware, Office 365, Canon Uniflow, Jira Service Desk, Synergetic, Seqta and Exchange
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
  • Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.

ICT Sales Representative / Senior ICT Specialist

CTIT CONSULTING
01.2013 - 12.2018
  • Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
  • Developed and built customer relationships to surpass sales goals and maintain and expand market penetration.
  • Boosted customer satisfaction by addressing and resolving ICT-related issues in a timely manner.
  • Developed tailored ICT solutions that met specific client needs, resulting in increased customer loyalty and repeat business.
  • Increased sales revenue through the development of strong client relationships and effective product demonstrations.
  • Researched potential clients and markets to prepare for appointments.

Computer Laboratory Assistant

University Of Western Sydney
01.2012 - 06.2012
  • Assisted in network maintenance, ensuring smooth connectivity for all users.
  • Responded to queries on phone, via email or through IT ticketing system.
  • Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.

Education

Bachelor of Information Communication Technology -

University of Western Sydney
01.2012

Skills

  • Business analysis
  • Cybersecurity management
  • Disaster recovery
  • Documentation management
  • Infrastructure planning
  • IT asset management
  • IT budgeting
  • IT compliance
  • IT infrastructure
  • IT risk management
  • IT service management
  • Network administration
  • Team development
  • Technical troubleshooting
  • Virtualization

Accomplishments

  • System Uptime Improvement: Implemented proactive monitoring and maintenance procedures that reduced system downtime by 30%.
  • Budget Management: Managed an IT budget of over $ 400K and negotiated vendor contracts to reduce annual expenses by 15%.
  • Team Efficiency: Led a team of 5 IT professionals, boosting departmental efficiency by 25% through targeted training and process improvements.
  • Security Enhancements: Implemented comprehensive cybersecurity protocols that decreased security breaches by 80% within the first year.
  • Project Delivery: Delivered critical IT projects on schedule and under budget, saving an average of 10-15% per project while meeting all quality standards.

Timeline

ICT Manager

Masada College
01.2019 - Current

ICT Sales Representative / Senior ICT Specialist

CTIT CONSULTING
01.2013 - 12.2018

Computer Laboratory Assistant

University Of Western Sydney
01.2012 - 06.2012

Bachelor of Information Communication Technology -

University of Western Sydney

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Cheng-Han Mike Tsai