Cheng YUK LAM
1 Roy St, Melbourne,VIC
Summary
Dynamic professional with a strong background in patient record management and customer service, honed at Chun Hong Medical Center. Proven ability to maintain inventory and support clinic operations, demonstrating exceptional attention to detail and problem-solving skills. Committed to enhancing patient experiences and ensuring operational efficiency in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Clinic Assistant
Chun Hong Medical Center
Hong Kong
02.2021 - 02.2023
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Handled general office duties to support administrative staff during peak hours.
- Obtained authorization numbers from insurance companies for requested services.
- Recorded patient medical histories, updated charts and obtained insurance approvals as appropriate.
- Transported medicinal drugs and prescribed patient care aids as appropriate.
- Restocked supplies in examination rooms and team stations to support clinic operations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Baker
KEIYO (HK) INTERNATIONAL TRADE CORP LIMITED
Hong Kong
02.2020 - 01.2021
- Making and decorating the cakes for seals
- Maintain the stores has sufficient quantity of product adequate
- Provide efficient and quality customer services and product knowledge to customers
- Support customer for order the cake, ensure a good shopping experience for customers
- Responsible for storefront Management and inventory control tasks
Sales
Zara Company
Hong Kong
06.2019 - 11.2019
- Company Overview: Hong Kong
- Provide efficient and quality customer services and product knowledge to customers
- Maintain brand image and execute all kinds of sales and marketing strategies
- Responsible for storefront Management and inventory control tasks
- Achieve the turnover with the sales team
Waiter
Naruto Uo Ichiba Izagaya
Hong Kong
05.2018 - 09.2018
- Provide efficient and quality customer services.
- Strong interpersonal and customer service skills.
- I placed food orders with the kitchen and delivered food to guest tables.
- Uphold sanitary and safety standards in completing all tasks.
Education
Higher Diploma - Healthcare and Health Plan Administration
HKU SPACE Community College
Hong Kong01.2021
High School Diploma -
Lingnan Hang Yee Memorial Secondary School
Hong Kong01.2019
Bachelor of Science - Health Sciences
Monash University
Melbourne, VICSkills
- Patient record management
- Customer service
- Attention to detail
- Problem solving
- Team collaboration
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Korean
Full Professional
Timeline
Clinic Assistant
Chun Hong Medical Center
02.2021 - 02.2023
Baker
KEIYO (HK) INTERNATIONAL TRADE CORP LIMITED
02.2020 - 01.2021
Sales
Zara Company
06.2019 - 11.2019
Waiter
Naruto Uo Ichiba Izagaya
05.2018 - 09.2018
Higher Diploma - Healthcare and Health Plan Administration
HKU SPACE Community College
High School Diploma -
Lingnan Hang Yee Memorial Secondary School
Bachelor of Science - Health Sciences
Monash University
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