CHENGJIA HU
Strathfield,NSW
Summary
Driven and adaptable professional with a proven track record in customer service and sales, notably at CLIPPED AU. Excelled in enhancing customer satisfaction and boosting sales through effective communication and problem-solving skills. Fluent in English, Mandarin, and Cantonese, demonstrating strong multitasking abilities and a team-oriented approach. Achieved significant improvements in stock management and operational efficiency.
Overview
5
5
years of professional experience
Work History
Barista&cashier
Wharf Cafe
10.2023 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Self-Employed
Resell Fashion Clothing&Sneaker
06.2019 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Sales Representative
CLIPPED AU
04.2023 - 10.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
STOCK MANGER
SKIN CULTURE
04.2022 - 04.2023
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
Education
High School Diploma -
SIBC
PITT ST SYDNEYNSW 2000Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Warehouse Operations
- Stock replenishment
- Fluent English/Mandarin/Cantonese
- Problem-Solving
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Barista&cashier
Wharf Cafe
10.2023 - 05.2024
Customer Service Sales Representative
CLIPPED AU
04.2023 - 10.2023
STOCK MANGER
SKIN CULTURE
04.2022 - 04.2023
Self-Employed
Resell Fashion Clothing&Sneaker
06.2019 - 05.2024
High School Diploma -
SIBC
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