Chenglin Zhu
Chadstone,VIC
Summary
At Territory Pharmacy, a seasoned Senior Pharmacy Technician excelled in streamlining prescription processing and enhancing patient support, demonstrating exceptional pharmaceutical calculations and relationship-building skills. Achieved significant efficiency improvements, skillfully managed drug inventory, and fostered team collaboration, ensuring high-quality service and accuracy in a fast-paced environment.
Driven Pharmacy Technician with 3 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labelling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to [Company].
Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
NorthPharm
12.2021 - 02.2025
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained and updated patient records, prescription information and patient data.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Bachelor of Arts - Criminology
Flinders University
Adelaide, SA07-2021
Skills
- Prescription Processing Efficiency
- Relationship Building Skills
- Patient Support
- Medication dispensing
- Pharmaceutical calculations
- Drug inventory control
- Drug utilization review
- Medication storage
- Cost control strategies
- Workflow optimization
- Pharmacy and customer records management
- Team collaboration
Certification
- HLTAID011 - Provide First Aid
- SIRCIND002 - Support the supply of Pharmacy Medicines and Pharmacist Only Medicines Training
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Senior Pharmacy Technician
NorthPharm
12.2021 - 02.2025
Bachelor of Arts - Criminology
Flinders University
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