Chengwenxin Liang
Huizhou,Guangdong
Summary
Experienced in customer service and multicultural communication, proficient in English and Mandarin. Demonstrates a commitment to customer-centric service with meticulous attention to detail and proactive passenger needs anticipation. Excels in team collaboration and coordination, maintaining calm and making informed emergency decisions. Rapidly acquires cabin crew skills to ensure safety and comfort. Maintains a polished appearance and professional demeanor, exemplifying the airline's standards and values.
Confident in delivering exceptional service and enhancing the travel experience for all passengers.
Overview
5
5
years of professional experience
Work History
Secretary to President
ACCEP Association
11.2023 - 04.2024
- Event Support and Management: Efficiently manage President’s event participation and travel schedules, ensuring effective progression of activities and flawless execution of logistical arrangements. Followed up on events, authored and disseminated over 6 press releases monthly, showcasing organization’s values in its public representation.
- Administrative: Provided comprehensive clerical support including document drafting and minute writing, facilitating clear and effective dissemination of information. Advanced relationships with political and business entities through proactive appointment scheduling and meticulous follow-up communications.
- Visitor Relations and Hospitality: Managed reception and hosting of visiting delegations, demonstrating association’s thoroughness and warmth, thereby fostering cooperative relationships.
- Official social media and website operation: Crafting content and managing online updates to enhance association's brand reputation.
Legal Assistant Intern
DJ Law Group
08.2023 - 11.2023
- Financial Compliance: Accurately performed bookkeeping and processed approximately 50 trust account documents monthly, ensuring adherence to Bar Association standards.
- Strategic Marketing: Aided in analysis of marketing activities and provided strategic input that led to increased participation in company's anniversary event, subtly enhancing brand awareness.
- Client Relations: Interacted with clients via phone and email, understood their needs, and assisted in delivering customized solutions to improve client satisfaction.
- Data Organization: Catalogued and organized client information and legal documents, enhancing file retrievability; supported in preparing various reports for senior colleagues' reference.
Co-Founder
MUEI Café & Whiskey Cocktail Bar
05.2022 - 06.2023
- Supply Chain Management: Established and optimized supply chain for a new cafe and bar, creating stable procurement channels for whiskey and coffee beans. Selected suppliers meticulously and evaluated supply efficiency regularly to ensure product quality and cost-effectiveness.
- Team Building and Management: Led a multifunctional team including baristas, a mixologist, a graphic designer, and an editor. Provided professional training and clearly defined roles, enhancing team spirit and efficiency, which resulted in improved business processes and superior customer service.
- Marketing and Brand Promotion: Developed and executed innovative marketing strategies to enhance brand recognition and customer engagement. Organized successful events such as coffee tastings, movie nights, and cultural salons. Established market positioning of establishment through effective promotional tactics and pricing strategies.
- Content Creation and Social Media Management: Authored and published promotional articles on official social media platforms, driving customer recognition and loyalty. Utilized digital media tools to expand market impact and increase customer interaction.
Leader of the Docent Team
History Museum Of NEEPU
10.2019 - 04.2022
- Visitor Engagement and Education: Expertly researched and presented university history, engaging over 3,000 visitors including alumni and students, and enhancing educational outreach through lively tours and thematic events. Achieved widespread acclaim for increasing visitor satisfaction and museum's cultural impact.
- Team Leadership and Training: Managed guide team by recruiting, training, and overseeing daily operations. Developed detailed training modules and evaluation criteria that significantly improved team's expertise and performance. Organized team-building activities that fostered strong cohesion and alignment with museum goals.
- Strategic Development and Sponsorship: Successfully secured RMB 15,000 in sponsorships by cultivating long-term relationships with four sponsors, funding key museum initiatives. Collaborated with team to pinpoint opportunities for improvement within museum operations, leading to enhanced service delivery and increased educational impact.
Education
Bachelor of Science - Accounting
Northeast Electric Power University
Jilin, Jilin Province, China07.2023
Graduate Diploma - Business, Economics And Social Sciences
University of East Anglia
Norwich, United Kingdom06.2023
Skills
- Customer Service and Interpersonal Skills: Enhancing customer satisfaction through personalized interactions
- Cross-Cultural Communication Skill: Fluent in Mandarin and English, skilled in effective communication across multicultural environments
- Team Collaboration Skill: Able to work synergistically with team members in high-pressure situations to solve problems collectively
- Adaptability: Have strong physical stamina and endurance, adaptable to long working hours and irregular schedules, capable of handling high-intensity and variable work environments
- Highly observant: Attention to detail and strict adherence to order, empathetic and easily understanding of others' emotions
- Self-motivated: Be willing to learn, reflect and iterate on own
Timeline
Secretary to President
ACCEP Association
11.2023 - 04.2024
Legal Assistant Intern
DJ Law Group
08.2023 - 11.2023
Co-Founder
MUEI Café & Whiskey Cocktail Bar
05.2022 - 06.2023
Leader of the Docent Team
History Museum Of NEEPU
10.2019 - 04.2022
Bachelor of Science - Accounting
Northeast Electric Power University
Graduate Diploma - Business, Economics And Social Sciences
University of East Anglia
Similar Profiles
Ella StathamElla Statham
Soccer Referee at Cottam Minor Soccer Association & Essex Minor Soccer AssociationSoccer Referee at Cottam Minor Soccer Association & Essex Minor Soccer Association
Pauline DEMOLPauline DEMOL
Volunteer at Association pour l'Amitie (association for friendship)Volunteer at Association pour l'Amitie (association for friendship)
Virginia PoliteVirginia Polite
Security Officer at U S Security Association /Allied Security AssociationSecurity Officer at U S Security Association /Allied Security Association
Chris SwanChris Swan
English Teacher at Country GardenEnglish Teacher at Country Garden
Vter LinVter Lin
Project Manager at CVTEProject Manager at CVTE