Chengyan Zhang
Melbourne,VIC
Summary
Proven problem-solver and empathetic professional, excelled in roles from Manicurist at Personal Business to After-school Tutor at Youniplus Education. Boosted client and student satisfaction through personalized services and effective tutoring, respectively. Skilled in cleanliness and peer tutoring, significantly enhancing customer experiences and academic success.
Overview
3
3
years of professional experience
Work History
Manicurist
Personal Business
05.2022 - Current
- Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
- Grew repeat client base through effective marketing and customer service.
- Enhanced client satisfaction by providing personalized nail care services, including manicures, pedicures, and nail art.
After-school Tutor
Youniplus Education
05.2022 - 05.2023
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Bakery Cashier
Café Soleil Et Camélia
10.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
Education
Bachelor of Marketing - Marketing
Monash University
Melbourne, VIC12.2023
Skills
- Problem-solving skills
- Patience and Empathy
- Peer Tutoring
- Food Preparation
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Manicurist
Personal Business
05.2022 - Current
After-school Tutor
Youniplus Education
05.2022 - 05.2023
Bakery Cashier
Café Soleil Et Camélia
10.2021 - 01.2022
Bachelor of Marketing - Marketing
Monash University