Summary
Overview
Work History
Education
Skills
Languages
Available hours
Timeline
Generic

Chengyi Zhou

North Melbourne,VIC

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

1
1
year of professional experience

Work History

Work Study Student

Waiter

Haidilao Hotpot
07.2023 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Sales Assistant

Li Ning
12.2022 - 02.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Intern

Nanjing Lukou International Airport
07.2022 - 09.2022
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Bachelor of Science - Aviation

RMIT University
Melbourne, VIC
06.2024

Skills

  • Enrollment Processing
  • Group Facilitation
  • Bookkeeping Software
  • Administrative Duties
  • Conflict Resolution
  • Problem-Solving Ability
  • Coordination
  • Customer Service
  • Typing Proficiency

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Available hours

Available after 4:00pm on Monday and Tuesday

Available all day Wednesday to Sunday

Can work night shift

Timeline

Waiter

Haidilao Hotpot
07.2023 - Current

Sales Assistant

Li Ning
12.2022 - 02.2023

Intern

Nanjing Lukou International Airport
07.2022 - 09.2022

Work Study Student

Bachelor of Science - Aviation

RMIT University

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Chengyi Zhou