Cheng You Leong
Melbourne,VIC
Summary
Hard-working and team-spirited worker. At work, always maintain a high sense of responsibility, pay attention to details and continuously improve professional ability. Firmly believe that collaboration is the key to excellence, so in the team, and good at communication, willing to listen to others' opinions, and happy to share experience to achieve goals with the team. At the same time, have good stress resistance and adaptability, and can stay calm in a complex environment, quickly adjust and complete tasks. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Waiters
Tina's Noodle Kitchen
01.2023 - Current
- Ability to stay calm and adaptable in a fast-paced environment allows to effectively respond to challenges and ensure a smooth and enjoyable dining experience. Work closely with team members to maintain high service standards and create a positive atmosphere that encourages customer loyalty. Also solve problems faced by problem customers and enhance their dining experience.
Negotiator
Vivahomes Realty Sdn Bhd
10.2020 - 03.2023
- Helping clients find their needs and wants, and satisfying them such as buying, selling and renting properties, and providing expert guidance on market trends and investment opportunities. Assisting clients through the entire transaction process, from property listing and marketing to negotiation and final agreement, ensuring clients have a smooth and informed experience. I not only provide all of this services to buyers, but I also provide a range of services to lessors or sellers. My in-depth knowledge of the Malaysian real estate market allows me to match clients with properties that best suit their needs and financial goals, thereby building trust and long-term client relationships.
Warehouse Manager & Sale Executive
FoodBank Malaysia
01.2019 - 12.2020
- Manage inventory operations and sales activities, ensuring smooth logistics and optimal customer service. Role involves overseeing stock levels, coordinating shipments, and maintaining organized storage solutions to support timely order fulfillment. In sales, I focus on identifying customer needs, promoting products, and building lasting client relationships to drive business growth. Combined expertise in warehouse management and sales enables to provide a seamless experience from inventory management through to customer delivery and satisfaction.
Sales Executive
Vivahomes Realty Sdn Bhd
07.2020 - 10.2020
- Proactively identify and engage potential clients to expand the customer base while developing and achieving sales goals, closely monitoring progress, and adjusting strategies as needed. Conduct market research to understand industry trends and competitors, which helps in shaping effective sales tactics. Building and maintaining strong client relationships is a priority to ensure satisfaction and foster long-term partnerships. Lead contract discussions, negotiating terms and finalizing agreements to facilitate a smooth sales process. Additionally, prepare regular sales reports and performance analysis to support strategic decision-making. Possess strong communication skills, deep market insight, resilience under pressure, and effective negotiation abilities.
Education
Bachelor of Business - Marketing
Swinburne University of Technology
Melbourne, VIC08-2024
Master of Applied Information Technology -
Victoria University
Melbourne, VIC2026
Skills
- Multi-languages
- Motivated
- Hardworking
- Teamwork
- Problem Solving
- Negotiation Skills
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Professional Working
Malay
Limited Working
Visa Status
Student Visa (VISA500)
Timeline
Waiters
Tina's Noodle Kitchen
01.2023 - Current
Negotiator
Vivahomes Realty Sdn Bhd
10.2020 - 03.2023
Sales Executive
Vivahomes Realty Sdn Bhd
07.2020 - 10.2020
Warehouse Manager & Sale Executive
FoodBank Malaysia
01.2019 - 12.2020
Bachelor of Business - Marketing
Swinburne University of Technology
Master of Applied Information Technology -
Victoria University
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