Chenise Singh

Managed:

• Customer Assistance: Providing support to customers in selecting electrical products, understanding their needs, and offering appropriate solutions.
• Order Processing: Handling sales transactions, processing orders accurately, and ensuring timely delivery of products.
• Product Knowledge: Developing a solid understanding of electrical products, components, and specifications to assist customers effectively.
• Stock Management: Monitoring inventory, restocking shelves, and conducting regular stock checks to avoid shortages.
• Collaboration: Coordinating with sales team members, warehouse staff and freight companies to facilitate smooth operations and customer service.

Achievements:

• Sales Performance: Meeting or exceeding sales targets, showcasing my ability to contribute to the company's financial success.
• Customer Satisfaction: Receiving positive feedback and recognition for providing consistent and excellent customer service and meeting customer needs.
• Process Improvement: Contributing ideas and actions that improved the efficiency of order processing and inventory management.
• Team Collaboration: Successfully working with colleagues to enhance teamwork and overall departmental performance.
• Adaptability: Demonstrating adaptability and quick learning in a specialized industry, reflecting my ability to grasp technical details

Managed:

• Order Processing: Managing and processing customer orders, ensuring accuracy and timely dispatch.
• Inventory Management: Monitoring and maintaining stock levels to prevent shortages or overstock situations.
• Coordination: Collaborating with various teams, including warehouse staff, drivers, and customer service, to facilitate smooth operations.
• Documentation: Handling shipping documents, invoices, and other relevant paperwork for dispatch activities.
• Communication: Providing updates to customers regarding order status and addressing any issues or concerns.
• Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
• Worked with vendors to schedule daily pickups and weekly deliveries.

Achievements:

• Improved Order Processing Efficiency: Contributed to practices that enhanced the speed and accuracy of order processing.
• Reduced Errors in Documentation: Successfully implemented organisation strategies to minimise errors in dispatch documents, leading to improved reliability.
• Enhanced Communication Protocols: Contributed to the improvement of communication channels between various departments, resulting in better coordination.
• Customer Satisfaction: Played a role ensuring timely and accurate deliveries, contributing to overall customer satisfaction.

Managed:

• Customer Service: Providing excellent customer service by assisting clients in selecting jewellery, answering inquiries, addressing concerns and helping with jewellery repairs.
• Product Knowledge: Developing expertise in the features and qualities of various jewellery products to guide customers in their purchasing decisions.
• Sales Transactions: Conducting sales transactions, processing payments, financing, and managing point-of-sale systems.
• Visual Merchandising: Participating in the arrangement and display of jewellery items to enhance the visual appeal of the store, internal and external.
• Inventory Management: Monitoring and replenishing jewellery stock, conducting regular stock checks, and updating inventory records.

Achievements:

• Sales Targets: Exceeding or consistently meeting sales targets, contributing to the overall success of the store.
• Customer Satisfaction: Receiving positive feedback and recognition for outstanding customer service and satisfaction.
• Product Knowledge Improvement: Demonstrating continuous improvement in knowledge about jewellery products, gemstones, and industry trends.
• Team Collaboration: Successfully collaborating with team members to create a positive and productive work environment.
• Training and Mentorship: Contributing to the training and mentorship of new sales staff, showcasing leadership and experience within the role