Chen(Jenn) Tseng

Experienced Technical Business Analyst with a Master's degree in Computing Technology and a Bachelor's degree in Mass Communication, with a concentration in Business Data Analysis. Skilled in capturing, understanding, and documenting business challenges, opportunities, and priorities related to project delivery. Possess a proven track record of successfully influencing and negotiating with stakeholders to achieve project goals, along with the ability to manage multiple simultaneous demands across a complex program of work. Proficient in analyzing, documenting, reviewing, and delivering business requirements and solution designs using standard notation. Experienced in documenting and implementing web-based, web-enabled, and mobile business applications, with a strong understanding of agile methodologies. Excellent verbal and written communication skills, problem-solving ability, and stakeholder engagement skills. Bilingual in English and Mandarin, with intermediate level proficiency in Japanese Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.