CHENXI ZHAO
Box Hill North,VIC
Summary
Experienced and client-focused professional adept at relating to individuals from diverse backgrounds, with a passion for providing exceptional customer support, building positive relationships, and fostering connections to ensure client satisfaction and contribute to overall growth.
Overview
10
10
years of professional experience
Work History
Spiritual Healer
Self-employeed
06.2022 - 07.2023
- Client Communication: Engage with clients empathetically and compassionately, actively listening to their needs, concerns, and experiences, and offering appropriate guidance and support.
- Information Provision: Offer accurate and detailed information about the spiritual healing services provided, including different healing modalities, sessions' duration, and pricing.
- Confidentiality and Privacy: Maintain strict confidentiality regarding client information, ensuring that personal details and spiritual discussions are treated with the utmost respect and discretion.
- Empathetic Support: Provide emotional support and reassurance to clients seeking spiritual healing, understanding and acknowledging their struggles and journeys.
- Conflict Resolution: Handle any customer concerns with patience and understanding, striving to resolve issues effectively and professionally.
- Follow-Up and Aftercare: Maintain contact with clients after their sessions to inquire about their experiences, offer additional support if needed, and ensure their satisfaction with the services received.
- Knowledge Sharing: Continuously expand knowledge about various spiritual healing techniques and practices to better assist clients and offer insights into different healing approaches.
- Crisis Management: Handle urgent or sensitive situations with calmness and composure, providing appropriate guidance and referring clients to appropriate resources when necessary.
Owner/Manager
LZL Beauty Group Pty Ltd, Salon
09.2016 - 12.2021
- Customer Service: Provide exceptional customer service to salon clients, both in-person and over the phone, addressing inquiries, scheduling appointments, and ensuring a positive salon experience.
- Phone Answering: Manage incoming calls and inquiries promptly and professionally, addressing customer needs, providing salon information, and scheduling appointments.
- Appointment Scheduling: Efficiently manage the salon's appointment book, ensuring optimal scheduling to accommodate clients' preferences and stylists' availability.
- Staff Supervision: Oversee and support salon staff, including hairstylists, receptionists, and other personnel, ensuring they deliver high-quality services and maintain a friendly atmosphere.
- Salon Operations: Manage day-to-day salon operations, including opening and closing procedures, cash handling, inventory management, and ensuring compliance with salon policies and procedures.
- Marketing and Promotion: Develop and implement marketing strategies to attract new clients and retain existing ones, including promotional offers, social media campaigns, and community outreach.
- Training and Development: Conduct training sessions for staff to enhance customer service skills, update them on new salon services, and ensure a consistent level of service across the team.
- Customer Feedback: Collect and analyze customer feedback, addressing any concerns or issues raised and utilizing feedback to improve salon services and customer satisfaction.
- Budgeting and Financial Management: Monitor and manage the salon's budget, expenses, and revenue, seeking opportunities to optimize financial performance and increase profitability.
- Salon Maintenance: Ensure the salon's cleanliness, organization, and appearance, maintaining a welcoming and comfortable environment for clients and staff.
Property Sales Manager
AZ Realty Pty Ltd
07.2016 - 03.2017
- Phone Answering: Professionally and promptly handle incoming calls from prospective clients, existing customers, and business partners, addressing inquiries about property listings, real estate services, and market trends.
- Client Relationship Management: Nurture positive relationships with clients through phone interactions, demonstrating a deep understanding of their real estate needs and providing personalized guidance.
- Property Information: Maintain a comprehensive knowledge of the real estate portfolio, including property features, pricing, and availability, to effectively assist callers and match them with suitable listings.
- Transaction Support: Offer guidance on the real estate buying and selling process, explaining contract terms, disclosures, and relevant legal considerations to ensure clients are well-informed.
- Complaint Resolution: Handle customer complaints or concerns with empathy and professionalism, working towards a satisfactory resolution and reinforcing the company's commitment to exceptional service.
- Appointment Coordination: Schedule property showings, consultations, and meetings between clients and real estate agents, ensuring smooth communication and timely follow-ups.
- Escalation Handling: Escalate urgent or complex issues to the appropriate department or management, maintaining open communication to reach swift resolutions.
- Database Management: Maintain accurate and up-to-date customer information in the real estate CRM system, documenting interactions, preferences, and property preferences.
- Sales Support: Collaborate with real estate agents and brokers by providing them with detailed customer insights and assisting them in their efforts to close deals and achieve sales targets.
- Customer Education: Educate customers on various real estate-related topics, such as financing options, property valuations, and home inspections, to empower them during their buying or selling journey.
- Lead Generation: Proactively engage with prospective clients who have expressed interest in the company's real estate services, nurturing leads and converting them into active clients.
Property Sales Representative
Greenland Property Group Pty Ltd
02.2013 - 06.2016
- Phone Answering: Professionally answer incoming calls from clients and potential customers, warmly greeting them and addressing their inquiries about property listings, services, and general real estate information.
- Client Assistance: Provide friendly and helpful customer support, actively listening to clients' needs and offering relevant solutions to their real estate-related questions.
- Property Details: Maintain knowledge of available properties, including features, pricing, and availability, to assist callers in finding suitable listings that match their preferences.
- Transaction Support: Offer basic guidance on the real estate buying and selling process, including providing information on required documents and procedures.
- Market Insights: Share general market trends and insights with callers, providing an overview of the current real estate landscape in the local area.
- Complaint Handling: Handle customer complaints or concerns with a positive attitude, taking ownership of issues and escalating them to the appropriate team members when necessary.
- Appointment Scheduling: Assist in scheduling property viewings and appointments for clients with real estate agents, ensuring efficient coordination.
- Database Management: Maintain accurate client information in the real estate CRM system, recording interactions and updating details as needed.
- Communication Support: Assist in coordinating communication efforts, such as sending follow-up emails or appointment reminders to clients.
Education
Graduate Diploma of Education (Early - Education
Royal Melbourne Institute of Technology
Melbourne12.2014
Certificate IV - Property Services (Real Estate)
BGP Training (VIC) Pty Ltd
Melbourne03.2013
Bachelor of Commerce - Finance and Economics
The University of Melbourne
12.2012
Victorian Certificate of Education - undefined
Haileybury College
2009
Skills
- Attentive Listener
- Effective Communicator
- Compassionate Presence
- Intuitive Empathy
- Spiritual Care
- Healing Expertise
- Holistic Support
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Spiritual Healer
Self-employeed
06.2022 - 07.2023
Owner/Manager
LZL Beauty Group Pty Ltd, Salon
09.2016 - 12.2021
Property Sales Manager
AZ Realty Pty Ltd
07.2016 - 03.2017
Property Sales Representative
Greenland Property Group Pty Ltd
02.2013 - 06.2016
Graduate Diploma of Education (Early - Education
Royal Melbourne Institute of Technology
Certificate IV - Property Services (Real Estate)
BGP Training (VIC) Pty Ltd
Bachelor of Commerce - Finance and Economics
The University of Melbourne
Victorian Certificate of Education - undefined
Haileybury College
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