Chenyao (Anna) Wu
West Melbourne,Victoria
Summary
Friendly and positive Front Service Clerk with good skills using computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
4
4
years of professional experience
Work History
Counter Crew Member
McDonald's Restaurant
Melbourne, VIC
08.2022 - Current
- Completed daily orders with expert picking and packing of shipments.
- Advised guests about available products and services to meet individual needs.
Brand Ambassador
Lovisa
Melbourne, VIC
11.2022 - 02.2023
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
Editorial Intern
Hangzhou Muggle Network Technology Co., Ltd
11.2021 - 01.2022
- Organized documents and entered data to support staff.
- Chose graphics to accompany published stories by selecting images and self-created illustrations using Procreate.
- Wrote interesting, eye-catching story headlines and summaries, and completed one short article alone under the guidance of my manager and got about 71,000 views on social media.
Assistant to the CFO
Huzhou Nanxun Jufeng Wood Industry Co., Ltd
12.2020 - 04.2021
- Performed scheduled inventory counts and supply audits.
- Coordinated inventory, stocking and ordering.
- Verified pricing and computed product totals to complete detailed invoices.
- Entered information into system to update status reports.
Front Counter Crew Member
Tan Hotpot
06.2020 - 10.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Bachelor of Science - Zoology
Monash University
Melbourne12-2024
Skills
- Bilingual (English and Mandarin)
- Hard working
- Cash Handling
- Customer Service
- Reliable and Responsible
- Cleaning and Sanitising
- Basic office software (Word, Excel, PowerPoint)
- Basic illustration app (procreate)
- Organised
- Product and Service Knowledge
Languages
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited
Timeline
Brand Ambassador
Lovisa
11.2022 - 02.2023
Counter Crew Member
McDonald's Restaurant
08.2022 - Current
Editorial Intern
Hangzhou Muggle Network Technology Co., Ltd
11.2021 - 01.2022
Assistant to the CFO
Huzhou Nanxun Jufeng Wood Industry Co., Ltd
12.2020 - 04.2021
Front Counter Crew Member
Tan Hotpot
06.2020 - 10.2020
Bachelor of Science - Zoology
Monash University
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