Summary
Work History
Education
Skills
Timeline
Generic

Chenyu Zhao

North Melbourne,Victoria

Summary

Motivated Education master's student at the University of Melbourne with experience in fast-paced coffee shop settings. Offers strong skills in customer service, beverage preparation, and efficient order management. Fluent in English and Mandarin, excelling in communication and teamwork. Eager to apply my abilities in a vibrant ice cream shop environment, aiming to enhance customer satisfaction and contribute to business success.

Work History

Cashier and Customer Service

Algebraist COFFEE
  • Efficiently processed customer orders and payments, ensuring a positive customer service experience
  • Managed daily operations of the cash register, including opening and closing procedures, cash reconciliation, and transaction recording
  • Addressed customer inquiries, resolved complaints, and maintained excellence in customer service

Barista

Algebraist COFFEE
  • Skilled in operating various coffee machines and equipment, following standard procedures to make a wide range of coffee and beverages
  • Maintained and cleaned the coffee making area and equipment to meet health and safety standards

Takeaway Order Management and Packaging

Algebraist COFFEE
  • Accurately organized and packaged takeaway orders, ensuring food quality and presentation
  • Coordinated between the front end and kitchen team to ensure timely preparation and dispatch of takeaway orders

Education

Master of Education - Assessment And Pedagogy

The University of Melbourne
Parkville, VIC
02.2025

Skills

  • Strong communication abilities and team collaboration
  • Efficient time management and organizational skills, able to prioritize tasks in busy environment
  • Capable of maintaining high efficiency under pressure
  • Fluent in English and Mandarin
  • Strong customer service orientation
  • Proficient in common office software

Timeline

Cashier and Customer Service

Algebraist COFFEE

Barista

Algebraist COFFEE

Takeaway Order Management and Packaging

Algebraist COFFEE

Master of Education - Assessment And Pedagogy

The University of Melbourne

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Chenyu Zhao