Cheranne Garcia
Kendall,NSW
Summary
I have extensive experience in administration and customer service with training in a wide range of environments. I am highly motivated, honest and reliable with an excellent work ethic. A quick learner with a genuine desire to work as an effective team player but capable of working autonomously. I am Versatile with my abilities and able to work under pressure. Compassionate Veterinary Nurse with vital experience in providing care for animals, administering medication, and assisting in surgeries. Possess strong skills in diagnostic procedures, patient management and client communication. Demonstrated ability to cultivate trusting relationships with clients and improve animal well-being through diligent care. Proven success in contributing positively to team dynamics and maintaining high standards of practice.
Overview
19
19
years of professional experience
Work History
Veterinary Nurse
Bonny Hills Veterinary Clinic
Bonny Hills, NSW
08.2009 - Current
- Evaluate incoming patients to determine treatment needs and urgency of care.
- Field phone calls from pet owners, answer questions and take messages for veterinarians.
- Review work experience applications and assign available hours to those suited.
- Training and education of work experience students.
- Staff rostering ensuring each shift has the suitably trained staff for each area.
- Payroll within guidelines for PAYG and award regulations.
- Process new patients and update client records with key information.
- Schedule annual check-up appointments, consultations and surgery visits for various animals, including dogs, cats and exotics.
- Admission of patients for all surgeries and procedures having correct forms completed with accuracy.
- Discharge of patients with medication instructions and as per Veterinarians instructions along with wound care and management.
- Responsible for all reminders and accounts to be sent to Clients.
- Create templates and documents using Microsoft Office for all staff and Veterinarians to use for prescriptions, referrals and medical reports.
- Provide excellent customer service to owners by answering animal health questions and educating about positive animal care practices.
- Receive, record and address incoming and outgoing communication via telephone and email.
- Contact Vet Clinics to confirm patient’s medical histories and prevent inaccurate diagnoses and treatments.
- Clean and disinfect exam areas, equipment and kennels to prevent spread of disease, control odours and maintain healthy environment.
- Manage all maintenance of equipment used in the clinic.
- Manage medical intervention and therapy for animals in collaboration with veterinarian.
- Monitor animals under Surgical Anaesthesia and sedations.
- Assist in Radiology and Ultrasound procedures including taking images, positioning of patients, storing and transferring of images to patient’s files.
- Organising Radiology images to be transferred for Specialist opinion.
- Prepare surgical instrument packs and drapes for use in sterile environments.
- Conduct preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Assist veterinary surgeon in a variety of surgeries and procedures across variety of domestic and exotic species of animals.
- Collect specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Administration Officer
NSW Health Hunter New England LHD – Manning Base Hospital
Taree, NSW
07.2020 - 12.2022
- Conduct temperature checks and screening for COVID-19 disease on entry to the facility.
- Provide consistent, high quality customer service as a person of first contact including, telephone, email enquiries and personal contact with clients.
- Establish and contribute to strong positive working relationships with staff at all levels of the organisation to achieve outcomes.
- Implement and maintain a well-organised, up to date filing system in accordance with established methods in order to meet privacy and confidentiality obligations.
- Ensure a high degree of accuracy in the completion, recording and filing of all paperwork related to the tasks of the role.
- Prioritise workload effectively and perform duties responsibly.
- Act in accordance with the HNE Health Values Charter and NSW Health Code of Conduct; model behaviours that reflect the Excellence Framework (Every Patient, Every Time) and ensure work is conducted in a manner that demonstrates values of cultural respect in accordance with HNE Health's Closing the Gap strategy.
- All staff are expected to take reasonable care that their acts and omissions do not adversely affect the health and safety of others, that they comply with any reasonable instruction that is given to them and with any policies/procedures relating to health or safety in the workplace that are known to them, as well as notifying any hazards/risks or incidents to their managers.
- Prioritise and organise completion of workload in a busy and demanding environment.
- Coordinated scheduling for medical staff and patient appointments efficiently.
Customer Service Cashier
Woolworths Pty Ltd
Lakewood, NSW
02.2007 - 08.2009
- Deliver a high standard of Service to Customers Use of WOWPOS Woolworth's POS system.
- Achieve regular Mode of Sale Assessments Maintain OH&S Standards.
- Assist Customers on Service desk with return of items.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
Diploma of Management -
Upskilled
Port Macquarie01.2012
Certificate IV Veterinary Nursing -
TAFE
Port Macquarie01.2011
Certificate III Business Administration -
TAFE
Port Macquarie01.2010
Skills
- Effective communication
- Teamwork
- Learning new systems and programs
- Creative problem solving
- Touch typing
- Proficient in Microsoft Office
- Understanding others' needs
- Coaching and training
- Attention to detail
- Office management
References
References available upon request.
Timeline
Administration Officer
NSW Health Hunter New England LHD – Manning Base Hospital
07.2020 - 12.2022
Veterinary Nurse
Bonny Hills Veterinary Clinic
08.2009 - Current
Customer Service Cashier
Woolworths Pty Ltd
02.2007 - 08.2009
Diploma of Management -
Upskilled
Certificate IV Veterinary Nursing -
TAFE
Certificate III Business Administration -
TAFE