Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheree Archibald

Hervey Bay,QLD

Summary

Attentive Emergency Service Dispatcher bringing 26 years of experience prioritising emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Overview

36
36
years of professional experience

Work History

Emergency Services Dispatcher

Emergency Services Telecommunications Authority
01.1998 - Current
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 000 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted callers in emergency situations with appropriate information and support.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Rental Assistant Property Manager

First National Real Estate
06.1994 - 11.1997
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
  • Screened customers by checking credit, employment and rental history to protect property owner investments.

Pharmacy Assistant

Amcal Pharmacy
11.1987 - 05.1994
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.

Education

High School Diploma -

Berwick Secondary College
Berwick, VIC
10.1991

Skills

  • Emergency Medical Instruction
  • Works Well Under Pressure
  • Teamwork and Collaboration
  • Data Entry
  • Map Reading Skills
  • Problem-Solving
  • Crisis Management
  • Decision-Making
  • Emergency Assessment
  • Computer-Aided Dispatching

Timeline

Emergency Services Dispatcher

Emergency Services Telecommunications Authority
01.1998 - Current

Rental Assistant Property Manager

First National Real Estate
06.1994 - 11.1997

Pharmacy Assistant

Amcal Pharmacy
11.1987 - 05.1994

High School Diploma -

Berwick Secondary College

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Cheree Archibald