Summary
Overview
Work History
Education
Skills
craft
craft, camping, travel fur babies
Timeline
Generic

Cheree Cole

Tarneit

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Coustomer Service Officer

Services Australia
04.2019 - 06.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Customer Service Officer

Medibank - Docklands
11.2016 - 04.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Provided primary customer support to internal and external customers.
  • Completed data entry to record call notes, suggestions and questions.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Completed data entry to record call notes, suggestions and questions

Education

High School Diploma -

Hamilton Technical School
Hamilton, VIC
11.1978

Skills

  • Directory Service
  • Service Support
  • Service Tickets
  • Service Assurance
  • Courier Service
  • Telecommunications Service
  • Public Service
  • Customer Service
  • Service Processes

craft

I enjoy crocheting, knitting and most craft work.

I also enjoy spending time with my family, and my fur babies.

craft, camping, travel fur babies

I enjoy most crafts, crocheting knitting m etc.

I enjoy travelling to other countries learning about the culture. We spend a bit of time camping with my fur babies. Cooking and i love relaxing if possible on a beach with warm weather.

Timeline

Coustomer Service Officer

Services Australia
04.2019 - 06.2023

Customer Service Officer

Medibank - Docklands
11.2016 - 04.2018

High School Diploma -

Hamilton Technical School

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Cheree Cole