Cheree Collins
Bayview Heights,QLD
Summary
Experienced business analysis professional with a strong work ethic and effective communication skills.
Seeks opportunities to improve processes and workflows for business benefit. Eager to contribute to a dynamic team and support organisational goals.
Overview
5
5
years of professional experience
Work History
Business Consultant
Cairns Regional Council
Cairns, QLD
07.2019 - Current
- Conducted business process workshops with Business Leads and Subject Matter Experts to capture current and future state processes
- Conducted stakeholder interviews to document and prioritise business requirements
- Conducted market research and benchmarking to identify suitable IT solutions
- Procured software solutions in compliance with Council’s procurement policies, including request for quote/tender documentation and evaluation
- Managed the implementation of IT solutions to meet business requirements, working closely with Vendors, Business Leads, Subject Matter Experts and various IT staff
- Identified potential risks associated with software implementation and identified mitigation actions.
- Conducted comprehensive end-to-end testing for scenarios and a variety of user roles prior to go-live date to identify bugs and improve functionality.
- Identified and documented test cases in SpiraTest for functional testing of new solution
- Used SpiraTest to record test run outcomes, report, track and resolve identified defects.
- Developed training materials including quick reference guides, procedure manuals, eLearn modules and face-to-face training presentations
- Scheduled face-to-face training sessions based on availability of classrooms, equipment, instructors and attendees.
- Delivered face-to-face training sessions, adapting teaching methods according to the needs of individual learners or groups.
- Resolved any issues raised by participants during the training session in a timely manner.
Co-ordinator Business Engagement (Acting)
Cairns Regional Council
Cairns, QLD
04.2024 - 08.2024
- Management of a team of Business Analysts/Consultants, including scheduling and allocation of business process, engagement and analysis tasks
- Leave and performance management
- Facilitated Business Relationship meetings at with Branch Managers to provide updates on I&TS project and works programmes and identify future demand.
- Ensured compliance with company policies and procedures related to software procurement activities.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Coordinated with other members of senior leadership team to support I&TS Strategy and achieve goals.
- Input to weekly Senior Leadership Team and quarterly I&TS Strategy review meetings to review priorities and report on progress
Business Process Lead (Secondment), TOBI Project
Cairns Regional Council
Cairns, QLD
10.2021 - 08.2023
- Management of a team of Business Analysts and Business Leads during implementation of the Enterprise Asset Management phase of Technology One Business Improvement (TOBI) project
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Maintained up-to-date registers of all current and future state business processes and reports impacted by the project.
- Developed detailed business process maps using MS Visio to document current state processes.
- Led workshops with Business Leads and Subject Matter Experts to develop future state process designs that fit the out of box solution and achieve consistency across the organisation.
- Conducted stakeholder interviews to understand the impact of proposed changes on customers, employees, and other stakeholders.
- Collaborated with external vendors and business partners to design system solutions that supported new or revised processes.
- Tracked project tasks and milestones using Atlassian JIRA and encouraged teams to complete tasks on time.
- Attended daily scrum meetings with development team to discuss progress on open issues.
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews when Project Manager was unavailable
- Identified potential risks associated with project and identified mitigation actions.
- Conducted comprehensive end-to-end testing for scenarios and a variety of user roles prior to go-live date to identify bugs and improve functionality.
- Identified and documented test cases in SpiraTest for functional testing of new solution
- Used SpiraTest to record test run outcomes, report, track and resolve identified defects.
- Developed training materials including quick reference guides, procedure manuals and eLearn
- Provided input to project reviews and recommendation reports in order to identify successful and unsuccessful project elements.
Senior Business Analyst (Secondment), TOBI Project
Cairns Regional Council
Cairns, QLD
07.2020 - 05.2021
- Member of Project Team for Human Resources & Payroll phase of Technology One Business Improvement (TOBI) project
- Maintained up-to-date registers of all current and future state business processes and reports impacted by the project.
- Developed detailed business process maps using MS Visio to document current state processes.
- Led workshops with Business Leads and Subject Matter Experts to develop future state process designs.
- Conducted stakeholder interviews to understand the impact of proposed changes on employees and other stakeholders.
- Collaborated with external consultants to design system solutions that supported new or revised processes.
- Identified potential risks associated with project and identified mitigation actions.
- Conducted comprehensive end-to-end testing for scenarios and a variety of user roles prior to go-live date to identify bugs and improve functionality.
- Identified and documented test cases in SpiraTest for functional testing of new solution
- Used SpiraTest to record test run outcomes, report, track and resolve identified defects.
- Developed training materials including quick reference guides, procedure manuals and face-to-face training presentations
- Scheduled face-to-face training sessions based on availability of classrooms, equipment, instructors and attendees.
- Delivered face-to-face training sessions, adapting teaching methods according to the needs of individual learners or groups.
- Resolved any issues raised by participants during the training session in a timely manner.
Education
Certificate - Business Analysis
RMIT
Online01-2023
Senior Certificate -
Woree State High School
Cairns, QLD12-1995
Skills
- Business Analysis
- Stakeholder Management
- Solution Implementation
- Training and mentoring
- Test case development and functional Testing
- Agile Methodology
Timeline
Co-ordinator Business Engagement (Acting)
Cairns Regional Council
04.2024 - 08.2024
Business Process Lead (Secondment), TOBI Project
Cairns Regional Council
10.2021 - 08.2023
Senior Business Analyst (Secondment), TOBI Project
Cairns Regional Council
07.2020 - 05.2021
Business Consultant
Cairns Regional Council
07.2019 - Current
Certificate - Business Analysis
RMIT
Senior Certificate -
Woree State High School
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