Cherene Christie
Sydney,NSW
Summary
Dedicated Rideshare Driver with over 5 1/2 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.
Astute Business Owner successful in operations management with over 14 years experience. Competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalizing on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
21
21
years of professional experience
Work History
Uber Partner
Uber
Mascot, NSW
03.2016 - Current
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Assisted mobile app users with closing out rideshare.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Adhered to tight schedule and met departure and arrival deadlines.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments.
- Planned routes based on knowledge of local areas, GPS information and customer preferences.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Read maps and followed written and verbal geographic directions.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Helped passengers with luggage, collected fares and politely answered questions.
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
Private Nanny
Melissa Allgood
Mascot, NSW
08.2014 - 02.2016
- Led indoor and outdoor activities to entertain and occupy child.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Built positive and nurturing environments to support child social and emotional growth.
- Facilitated relationships with child and parents by developing caring and structured home environments.
- Played games, worked on puzzles and read books to young child.
- Organized different types of activities to enhance physical and intellectual development.
Business Owner/Operator
The Meatkeeper
Bellevue Hill, NSW
12.2000 - 05.2014
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Spearheaded business-related aims to meet tactical planning initiatives.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Lent business acumen to meet day-to-day strategic objectives.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as principal stakeholder over organization's complete operations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Provided outstanding coaching to employees to boost productivity.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Devised processes to boost long-term business success and increase profit levels.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Created and monitored promotional approaches to increase sales and profit levels.
- Employed prompt decision-making and in-depth research to resolve issues.
- Input income and expense details into database to track business finances and address variances.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Learned and remained updated on statutory requirements and regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Verified parts and materials through audit inspections and independent checks.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
- Built and deployed operational procedures, training programs and administrative systems to handle needs.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
High School Diploma -
Holy Cross College
Bondi Junction, NSWSkills
- Schedule Coordination
- Map Reading
- Routine Vehicle Maintenance
- Problem Solving
- Communication and Interpersonal Skills
- Traffic Laws and Regulations
- Customer Relationships
- Efficiency and Time Management
- Service Calls
- Business Development
- Strategic Planning and Execution
- Employee Motivation and Performance
- Budget Planning
Timeline
Uber Partner
Uber
03.2016 - Current
Private Nanny
Melissa Allgood
08.2014 - 02.2016
Business Owner/Operator
The Meatkeeper
12.2000 - 05.2014
High School Diploma -
Holy Cross College