Summary
Overview
Work History
Education
Skills
Timeline

Cherie Careri

Hanwood,NSW

Summary

Friendly Administrative assistant with several years of experience carrying out clerical and customer service tasks. Detailed and precise when entering Microsoft Suite data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Punctual and reliable team player who is willing to learn new things.

Experience working in a fast paced role, which, relied heavily on time management and multi-tasking skills.

Overview

8
8
years of professional experience

Work History

Receptionist

Griffith Auto Dismantlers Pty Ltd
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Handled sensitive information with discretion while maintaining strict confidentiality.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Asbestos Worker

Pink Asbestos/All Class Asbestos
12.2021 - 03.2023
  • Reduced asbestos exposure risks by carefully containing and removing hazardous materials.
  • Ensured safety of all workers by following strict industry guidelines and regulations during asbestos removal projects.
  • Completed comprehensive site assessments to accurately identify asbestos-containing materials before initiating removal processes.
  • Collaborated with project managers, ensuring timely completion of asbestos abatement projects within budget constraints.
  • Minimized environmental impact by correctly disposing of asbestos waste according to local and federal regulations.
  • Safeguarded building occupants'' health by effectively sealing off work areas during abatement projects.
  • Utilized specialized equipment, such as respirators and personal protective clothing, to minimize exposure to hazardous fibers during removal tasks.
  • Conducted thorough post-abatement inspections to verify that all traces of hazardous material had been safely removed from the work site.
  • Maintained a clean and organized job site, ensuring efficient workflow and adherence to safety protocols.
  • Contributed to successful project outcomes by effectively prioritizing tasks, managing time efficiently, and problem-solving as needed.
  • Collected waste in approved disposal bags and sealed with correct procedures.
  • Identified materials requiring removal or special handling.
  • Secured and contained asbestos and hazardous materials for transport.
  • Prepared work areas with proper containment procedures and filtration systems.
  • Removed asbestos using hand and power tools or specialty equipment.
  • Utilized power tools during asbestos removal to completely remove hazardous materials.
  • Assembled and positioned decontamination areas at exits of job sites to prevent harm to bystanders and unprotected persons.
  • Utilized personal protective equipment during building demolition and asbestos removal.
  • Softened and removed asbestos by spraying then scraping asbestos off surfaces.
  • Complied with environmental laws and regulations concerning asbestos and hazardous waste removal.
  • Operated power tools, industrial cleaning equipment and sprayers to remove harmful substances from surfaces.

Clerical Assistant

Griffith City Hire Pty Ltd
06.2016 - 10.2021
  • Streamlined office processes by organizing and maintaining efficient filing systems.
  • Enhanced team productivity by providing administrative support and coordinating schedules for multiple departments.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Provided exceptional customer service, addressing client concerns promptly and professionally.
  • Managed inventory and ordered supplies as needed, reducing costs through diligent monitoring of available resources.
  • Maintained calendar appointments for senior staff members, optimizing time management within the organization.
  • Improved office efficiency by troubleshooting technical issues with computers and printers before escalating to IT support when needed.
  • Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
  • Facilitated timely mail distribution by sorting incoming letters/packages and preparing outgoing items for shipment.
  • Processed invoices and expense reports accurately and efficiently to maintain up-to-date financial records.
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Composed sensitive, confidential reports and documentation.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Edited and proofread documents for accuracy and completeness.
  • Carried out cleaning of Party Hire equipment and ensured it was still in perfect working condition.
  • Kept the office and reception area clean and tidy.
  • Ran errands around town and picked up and dropped off staff to sites were needed.
  • Carried out the daily banking.
  • Daily cash handling.
  • Ability to work in a fast paced environment under pressure in a calm manner.
  • Handling customer issues and complaints with professionalism.
  • Assisted with the end-of-month bookkeeping.
  • Set up and maintained a social media page. Facebook and Instagram.
  • Assisted with the development of the Griffith City Hire website. This was done by taking all the photos and adding the information required for each item.
  • Cleanliness of the amenities and preparation of morning tea for all staff.

Education

Certificate III - Secretarial Studies And Office Administration

Tafe Griffith , Griffith, NSW

Completed in 1995

Certificate III - Business Administration

Sureway Skills Training , Wagga Wagga, NSW

Skills

  • Scheduling
  • Office Management
  • File Management
  • Travel Coordination
  • Clerical Support
  • Performance Improvement
  • Customer and client relations
  • Basic accounting
  • Office equipment operations
  • Microsoft Office
  • Punctual and Reliable
  • Billing and Invoicing
  • Courteous and Professional
  • Multitasking Abilities
  • Organizational Skills
  • Adaptability and Flexibility
  • Problem-solving aptitude
  • Records Management

Timeline

Receptionist - Griffith Auto Dismantlers Pty Ltd
11.2023 - Current
Asbestos Worker - Pink Asbestos/All Class Asbestos
12.2021 - 03.2023
Clerical Assistant - Griffith City Hire Pty Ltd
06.2016 - 10.2021
Tafe Griffith - Certificate III, Secretarial Studies And Office Administration
Sureway Skills Training - Certificate III, Business Administration

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Cherie Careri