Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Accomplishments
Hobbies and Interests
Timeline
Generic

Cherie Gaites

Summary

Dynamic professional with over 20 years of experience in the supermarket retail environment and more than 25 years in the entertainment industry, including performance, choreography, and instruction. Proven ability to thrive in fast-paced settings while delivering exceptional customer service and fostering team collaboration. A strong background in retail operations and creative arts provides a unique perspective on enhancing customer experiences and driving team success. Committed to leveraging diverse skill sets to contribute effectively to organizational goals.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Store Manager

Woolworths Supermarket
01.2022 - Current
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Led daily store operations, ensuring optimal customer service and operational efficiency.

Choreographer and Dance Teacher

Cherie Gaites Dancing for Fun and Fitness,Cherie Gaites Wedding Choreography
06.2010 - Current
  • Specialising in teaching non dancers to dance and developing and coach soon to be Wed for their 1st dance
  • Achievements/Tasks
  • Instruct and choreograph major theatrical productions
  • Plan and teach weekly dance classes for all ages in various styles
  • Private Wedding dance tuition
  • Manage time and small business
  • Designed innovative choreography for diverse dance styles, enhancing participant engagement and enjoyment.

Store Manager

Woolworths Supermarket
11.2021 - 01.2022
  • Directed daily store operations to ensure exceptional customer service and efficient workflow.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Trained and mentored staff to enhance team performance and improve service delivery.
  • Analyzed sales data to identify trends and inform strategic merchandising decisions.
  • Developed and executed promotional initiatives to drive customer engagement and increase sales.
  • Managed budgeting processes, ensuring adherence to financial targets while controlling costs.
  • Resolved customer inquiries and complaints, fostering a positive shopping experience for all patrons.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Store Manager

Woolworths Supermarket
03.2021 - 11.2021
  • Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant Store Manager

Woolworths Group
06.2019 - 03.2021
  • Woolworths Supermarkets
  • Achievements/Tasks
  • Manager store in absence of Store Manager
  • Supervise safety, food safety and compliance
  • Manage conflict resolution and reward
  • Coach, develop and mentor teams for succession planning
  • Work with key stake holders to achieve KPI's and outside business contacts
  • Performed several store manager reliefs in other sites

Capability Coach

Woolworths Group
02.2018 - 05.2019
  • Woolworths state office
  • Achievements/Tasks
  • Coach and develop teams
  • Conduct site health checks and developing action plans
  • Conduct follow up visits to ensure compliance
  • Work to a self assigned calendar and report store progress
  • Liaise with senior leaders to achieve compliance
  • Guide store and teams to fit to pass level

Department Manager

Woolworths Group
11.2005 - 02.2018
  • Woolworths Supermarket
  • Achievements/Tasks
  • Supervise teams and manage store in absence of Store leadership team
  • Manage stock availability, Food preparation and storage
  • Complete rostering, Recruiting and assist with new store opening
  • Perform customer service, Cash handling, Payroll and Compliance
  • Coach and develop teams and new roll outs
  • Supervise safety and food safety

Department Manager/Duty Manager

Coles Myer Group
02.1997 - 11.2005
  • Bilo supermarket
  • Achievements/Tasks
  • Supervise teams
  • Complete rostering
  • Managing store in absence of Store leadership team
  • Perform customer service & Cash handling
  • Managing replenishment teams
  • Perform general retail operation

Education

Certificate 4 - retail management

Woolworths
08.2014

Year 10 certificate - undefined

Rosary College
12.1996

Certificate IV - Training And Assessing

TAE Institute
Newcastle, NSW
04-2013

Skills

  • Effective communication
  • Team leadership
  • Confident speaking abilities
  • Effective time management
  • Event planning expertise
  • Proactive self-starter
  • Leadership and mentoring
  • Operational efficiency management
  • Choreographer
  • Customer service
  • Effective problem resolution
  • Effective multitasking

Certification

  • Woolworths Group SLP Graduate (11/2018 - Present)
  • Store leadership pathway
  • Certificate 4 Training & Accessing (04/2013 - Present)
  • Tapfit instructor (10/2016 - Present)
  • RSA NSW (07/2020 - Present)
  • Electric Pallet Jack & walkie stacker MHE (07/2019 - Present)
  • Food Safety Supervisor (09/2016 - Present)
  • Return to Work (09/2009 - Present)

LANGUAGES

Language
Full Professional Proficiency

Accomplishments

  • Assisted family in running of Funeral directors and stone mason (01/1992 - 01/1997)
  • Assisted in the day to day running of family business

Hobbies and Interests

Musical Theatre, Dance, Visual art, Music, Travel

Timeline

Store Manager

Woolworths Supermarket
01.2022 - Current

Store Manager

Woolworths Supermarket
11.2021 - 01.2022

Store Manager

Woolworths Supermarket
03.2021 - 11.2021

Assistant Store Manager

Woolworths Group
06.2019 - 03.2021

Capability Coach

Woolworths Group
02.2018 - 05.2019

Choreographer and Dance Teacher

Cherie Gaites Dancing for Fun and Fitness,Cherie Gaites Wedding Choreography
06.2010 - Current

Department Manager

Woolworths Group
11.2005 - 02.2018

Department Manager/Duty Manager

Coles Myer Group
02.1997 - 11.2005

Year 10 certificate - undefined

Rosary College

Certificate 4 - retail management

Woolworths

Certificate IV - Training And Assessing

TAE Institute
Cherie Gaites