Cherie Gaites
Summary
Dynamic professional with over 20 years of experience in the supermarket retail environment and more than 25 years in the entertainment industry, including performance, choreography, and instruction. Proven ability to thrive in fast-paced settings while delivering exceptional customer service and fostering team collaboration. A strong background in retail operations and creative arts provides a unique perspective on enhancing customer experiences and driving team success. Committed to leveraging diverse skill sets to contribute effectively to organizational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Store Manager
Woolworths Supermarket
01.2022 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Led daily store operations, ensuring optimal customer service and operational efficiency.
Choreographer and Dance Teacher
Cherie Gaites Dancing for Fun and Fitness,Cherie Gaites Wedding Choreography
06.2010 - Current
- Specialising in teaching non dancers to dance and developing and coach soon to be Wed for their 1st dance
- Achievements/Tasks
- Instruct and choreograph major theatrical productions
- Plan and teach weekly dance classes for all ages in various styles
- Private Wedding dance tuition
- Manage time and small business
- Designed innovative choreography for diverse dance styles, enhancing participant engagement and enjoyment.
Store Manager
Woolworths Supermarket
11.2021 - 01.2022
- Directed daily store operations to ensure exceptional customer service and efficient workflow.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Trained and mentored staff to enhance team performance and improve service delivery.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
- Developed and executed promotional initiatives to drive customer engagement and increase sales.
- Managed budgeting processes, ensuring adherence to financial targets while controlling costs.
- Resolved customer inquiries and complaints, fostering a positive shopping experience for all patrons.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Woolworths Supermarket
03.2021 - 11.2021
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
Woolworths Group
06.2019 - 03.2021
- Woolworths Supermarkets
- Achievements/Tasks
- Manager store in absence of Store Manager
- Supervise safety, food safety and compliance
- Manage conflict resolution and reward
- Coach, develop and mentor teams for succession planning
- Work with key stake holders to achieve KPI's and outside business contacts
- Performed several store manager reliefs in other sites
Capability Coach
Woolworths Group
02.2018 - 05.2019
- Woolworths state office
- Achievements/Tasks
- Coach and develop teams
- Conduct site health checks and developing action plans
- Conduct follow up visits to ensure compliance
- Work to a self assigned calendar and report store progress
- Liaise with senior leaders to achieve compliance
- Guide store and teams to fit to pass level
Department Manager
Woolworths Group
11.2005 - 02.2018
- Woolworths Supermarket
- Achievements/Tasks
- Supervise teams and manage store in absence of Store leadership team
- Manage stock availability, Food preparation and storage
- Complete rostering, Recruiting and assist with new store opening
- Perform customer service, Cash handling, Payroll and Compliance
- Coach and develop teams and new roll outs
- Supervise safety and food safety
Department Manager/Duty Manager
Coles Myer Group
02.1997 - 11.2005
- Bilo supermarket
- Achievements/Tasks
- Supervise teams
- Complete rostering
- Managing store in absence of Store leadership team
- Perform customer service & Cash handling
- Managing replenishment teams
- Perform general retail operation
Education
Certificate 4 - retail management
Woolworths
08.2014
Year 10 certificate - undefined
Rosary College
12.1996
Certificate IV - Training And Assessing
TAE Institute
Newcastle, NSW04-2013
Skills
- Effective communication
- Team leadership
- Confident speaking abilities
- Effective time management
- Event planning expertise
- Proactive self-starter
- Leadership and mentoring
- Operational efficiency management
- Choreographer
- Customer service
- Effective problem resolution
- Effective multitasking
Certification
- Woolworths Group SLP Graduate (11/2018 - Present)
- Store leadership pathway
- Certificate 4 Training & Accessing (04/2013 - Present)
- Tapfit instructor (10/2016 - Present)
- RSA NSW (07/2020 - Present)
- Electric Pallet Jack & walkie stacker MHE (07/2019 - Present)
- Food Safety Supervisor (09/2016 - Present)
- Return to Work (09/2009 - Present)
LANGUAGES
Language
Full Professional Proficiency
Accomplishments
- Assisted family in running of Funeral directors and stone mason (01/1992 - 01/1997)
- Assisted in the day to day running of family business
Hobbies and Interests
Musical Theatre, Dance, Visual art, Music, Travel
Timeline
Store Manager
Woolworths Supermarket
01.2022 - Current
Store Manager
Woolworths Supermarket
11.2021 - 01.2022
Store Manager
Woolworths Supermarket
03.2021 - 11.2021
Assistant Store Manager
Woolworths Group
06.2019 - 03.2021
Capability Coach
Woolworths Group
02.2018 - 05.2019
Choreographer and Dance Teacher
Cherie Gaites Dancing for Fun and Fitness,Cherie Gaites Wedding Choreography
06.2010 - Current
Department Manager
Woolworths Group
11.2005 - 02.2018
Department Manager/Duty Manager
Coles Myer Group
02.1997 - 11.2005
Year 10 certificate - undefined
Rosary College
Certificate 4 - retail management
Woolworths
Certificate IV - Training And Assessing
TAE Institute