Cherie Karam
Aberglassyn,NSW
Summary
Dynamic leader in health and brokerage services with extensive experience managing national operations and client care. Proven ability to guide teams, develop effective systems, and ensure compliance with industry standards while fostering genuine relationships with clients, families, and stakeholders. Passionate about creating positive outcomes that enhance quality of life, with a strong aptitude for managing budgets, resources, and strategic initiatives. Committed to making a meaningful impact through supportive leadership and dedicated service.
Overview
15
15
years of professional experience
Work History
National Brokerage Manager
Life Without Barriers
12.2024 - Current
- Lead national brokerage operations, ensuring compliance and efficiency
- Oversaw budget allocation and financial outcomes in various regions.
- Build and maintain strong client, partner, and stakeholder relationships
- Oversee and support regional teams, driving performance and training initiatives and deliver tailored brokerage solutions
- Develop strategies to grow market share
- Implement new legislation and ensure ongoing industry compliance
- Drive continuous improvement to enhance service quality, client satisfaction, and business success
- Oversaw team management across the country.
General Manager - Newcastle Region
RIGHT AT HOME
08.2023 - 12.2024
- Manage daily operations of Home Care services, ensuring high-quality, compliant, and efficient care
- Directed cross-functional teams to ensure seamless collaboration.
- Manage budgets, resources, and implementation of aged care regulations
- Cultivated robust relationships with clients and families through collaboration with healthcare professionals.
- Increased client satisfaction through targeted service enhancements.
- Drove 300% expansion over a 12-month period.
- Developed and executed a comprehensive 5-year business strategy.
Hunter Support Manager
Ability Options
01.2019 - 01.2023
- Manage day-to-day delivery of Coordination of Supports and NDIS Support Coordination programs, ensuring high-quality and compliant services
- Provide leadership across operations, resources, and teams while fostering growth, inclusiveness, and strong stakeholder relationships
- Oversee budgets, policy, and legislative requirements, achieving positive outcomes for clients and communities
- Develop and expand services within area of responsibility, driving continuous improvement and organisational growth
OOHC Program Coordinator - NSW State Trainer
Challenge Community Services
01.2018 - 01.2019
- TCI Trainer
- TCIF Trainer
- SDM Trainer
- Family Finding Trainer
Program Manager, Case Manager, Carer Assessor Trainer
Life Without Barriers
01.2011 - 01.2018
- Conduct and document assessments of potential Foster Carers, ensuring compliance with policy and legislation
- Lead a multidisciplinary team of over 200 staff across multiple locations
- Match children and young people with suitable Carers and provide support through placement and transition
- Deliver training, induction, and ongoing development programs for Foster Carers, addressing learning needs as they arise
- Provide regular supervision and support to Carers, including participation in case planning and home visits
- Manage projects, proposals, and stakeholder relationships, ensuring quality outcomes and effective service delivery
- Supervised budgetary, policy, and legislative processes, delivering favorable outcomes for clients and communities.
- Previous Work History
- JOBFIND - PERSONAL SUPPORT COUNSELLOR 2009-2010
- GUARDIAN YOUTH CARE - OPERATIONS MANAGER 2005-2009
- COMPASS CARE - AREA MANAGER 2004-2005
- MECN - YOUTH WORKER & HOUSE MANAGER 2002-2004
Skills
- Crisis Counselling & Crisis Intervention
- The Wayside Chapel – Kings Cross Sydney Metro 95 hr duration
- Trainer of Trainers – Therapeutic Crisis Intervention – Cornell University 2016
- Trainer of Trainers – Therapeutic Crisis Intervention For Families – Cornell University 2018
- Structured Decision Making SDM Trainer of Trainers (Permanency Planning Principles) 2018
- Family Finding Trainer 2018
CUST
- Experienced General & Program Manager with a demonstrated history of working in the individual and family services industry.
- Non for Profit Organisations, Child Protective Services, Facilitation, Fundraising and Management.
- Strong program and project management. Trainer in TCI, TCIF, SDM & Family Finding
Timeline
National Brokerage Manager
Life Without Barriers
12.2024 - Current
General Manager - Newcastle Region
RIGHT AT HOME
08.2023 - 12.2024
Hunter Support Manager
Ability Options
01.2019 - 01.2023
OOHC Program Coordinator - NSW State Trainer
Challenge Community Services
01.2018 - 01.2019
Program Manager, Case Manager, Carer Assessor Trainer
Life Without Barriers
01.2011 - 01.2018