Cherie Kovacic

Sales Support of all administrative functions for the Industry Manager and sales representative staff.

Marketing support of all administrative functions to Product Managers in purchasing of Raw Materials both Internationally sourced and locally sourced products.

Key Responsibilities:

Relief account management and Product management

Sales quotations, follow up and completion of entering new business commits along with raising Purchase orders for new stock required

Inventory control

Order processing and management of customer deliveries from start to complete

Email and phone correspondence

Account discrepencies

Quality assurance resolving customer issues, pricing and stock related matters

Customer service in all aspects of sales and product

Liaising with all areas of the business, transport and logistics, production, sales, marketing, shipping, external warehouse facilities and production managers, credit department.

Training in Sales and purchasing practice, along with systems extensively, and supporting University graduates

Raising credit notes

Assisting with other Industry areas in the business with order processing

Creating new customer files and adjustments to existing accounts

Assisting with Customer Service team role when short staffed

Reception Relief

Customer Service and Sales Quotation

Cash Sales Management

Priority Service Line for Major Clientele

Key Responsibilities:

Order processing, Scheduling Concrete deliveries.

Management of Cash Sales, non account holder odd purchases.

Quotations of new business projects

Evaluating work loads for appropriate plant supply by areas and locations

Liaison with all areas of the business to co-ordinate deliveries and resolve issues

Resolution of complaints

Training new employees in sales and administration tasks

Attending ongoing training courses in technical information and sales communication skills

Inbound Customer Service

Key Responsibilities:

Inbound call centre, order taking and general enquiries

Logging waste collections and setting schedules according to customer requirements

Sales Quotations

Co-Ordination of bin deliveries and retrievals

Booking maintenance work for onsite bins

System maintenance

Resolution of customer complaints

Inbound Sales Insurance Home and Motor Policies

Key Responsibilities:

General Service to existing account holders

New Sales Quotations

New business policies

Follow up on quotations

General claims advice

Upselling business

Raising credits