Cherie MacDonald
Pimpama,QLD
Summary
I am a Reliable and detail-oriented professional with experience running a residential cleaning business for two years. I was an individual support worker for 12 months prior to opening my small business. I have skills in scheduling, invoicing, client communication, and maintaining accurate records. Strong organisational and time management abilities, with a focus on delivering high-quality service. I have great attention to detail and work well under pressure. I have had to complete many tasks in one day. I am Seeking a remote or administrative role where I can contribute efficiency, professionalism, and strong communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Owner
Residential Cleaning Business
01.2023 - Current
- Managed all aspects of a small business, including scheduling, invoicing, and client communication
- Organised daily and weekly work schedules to maximise efficiency and meet deadlines
- Delivered high-quality cleaning services including dusting, vacuuming, mopping, and sanitizing kitchens, bathrooms, and laundry areas
- Deeper cleans would included, ovens cleans, cleaning of windows inside/outside. Change of bed sheets, laundry. Cupboard organisations
- Built strong client relationships through reliability and attention to detail
Individual Support Worker
01.2022 - 01.2023
- Provided personal care and daily living support to clients
- Assisted with community engagement and skill development
- Maintained accurate documentation and progress notes
- Demonstrated empathy, patience, and strong communication skills
- Ensured client safety and wellbeing at all times
Education
Year 11 NCEA level 2 - undefined
Upper Hutt College
Skills
- organised schedules and prioritizing tasks to meet deadlines managed workloads effectively Coordinated project timelines to enhance productivity
- Exhibited attention to detail in all tasks and projects
- Assisted clients with inquiries and issues to enhance satisfaction Communicated effectively with colleagues to resolve problems promptly Supported training initiatives for new staff to improve service quality
- Enhanced email system proficiency, ensuring efficient communication and task management
- Executed problem-solving strategies to identify and resolve operational challenges
- Supported in achieving project goals through consistent reliability and self-motivation
- Promoted safety awareness initiatives to enhance workplace safety culture
Certification
Certificate III in Individual Support
Additional Strengths
- Able to work independently and manage workload effectively
- Strong work ethic and highly dependable
- Quick to learn new systems and processes
Timeline
Owner
Residential Cleaning Business
01.2023 - Current
Individual Support Worker
01.2022 - 01.2023
Year 11 NCEA level 2 - undefined
Upper Hutt College