Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Cherie Marshall

Hervey Bay,QLD

Summary

Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Administrator

The Wrap Pack
Sydney, NSW
02.2003 - Current
  • Developed and implemented business strategies to increase sales revenue.
  • Organised financial records, including invoices, payments, statements and taxes.
  • Researched new industry trends and technologies to stay competitive.
  • Assisted customers in selecting appropriate products or services.
  • Performed administrative tasks such as data entry, filing, bookkeeping.
  • Consulted with legal advisors regarding contracts and agreements.
  • Maintained inventory of stock levels in order to meet customer demand.
  • Established systems and processes for efficient workflow within the organization.

Administrator

Office of the Protective Commissoner
01.2001 - 12.2002
  • Answered incoming calls and responded to customer inquiries.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Managed office supplies inventory and placed orders when necessary.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Organized incoming mail and packages, sorting according to priority and forwarding to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
  • Greeted visitors warmly upon arrival and provided general assistance as requested.
  • Assisted with special projects as assigned by management team members.
  • Responded promptly to customer inquiries regarding products or services offered.
  • Acted as liaison between management team members and other departments within the organization.
  • Ensured that all filing was completed accurately and in a timely manner.
  • Processed invoices in accordance with company accounting procedures.
  • Developed effective filing systems for tracking important documentation related to administrative activities.
  • Mitigated financial discrepancies by accurately managing bank account transactions, Star builder system journal entries, A/P and A/R.

Administrative Assistant

Vodafone
Sydney, NSW
06.1996 - 10.2000
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Education

High School Diploma -

Penshurst GIrls High School
Sydney, NSW
11-1989

Skills

  • Project Coordination
  • Office Administration
  • Information Management
  • Customer Service
  • Financial Oversight
  • Decision-Making
  • Personable and Approachable

Certification

Drivers License (car)

First Aid certificate ad CPR

Working with children card Blue Card

NDIS worker screening card Yellow Card

Affiliations

Gardening

Paddle boarding

Timeline

Administrator

The Wrap Pack
02.2003 - Current

Administrator

Office of the Protective Commissoner
01.2001 - 12.2002

Administrative Assistant

Vodafone
06.1996 - 10.2000

High School Diploma -

Penshurst GIrls High School

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Cherie Marshall