CHERIE MCHALE
Vermont
Summary
A creative, goal oriented individual who loves challenges and has vast experience in several industries. I am a dependable, results oriented professional, who is innovative and values excellence and also loves to have fun along the way learning new things. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
1
1
Language
Work History
Personal Care Assistant
Chertilly Healthcare Services (Self Employed)
02.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
Administration Assistant
Programmed
11.2022 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
Relationship / Product Consultant
Instacare Pty Ltd
02.2022 - 11.2022
- Established long term customer relationships by using effective communication and active listening skills.
- Demonstrated products to help customers try out offerings before making purchases.
- Helped identify product gaps and opportunities to improve product position in market.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
Client Relationships Administrator
MyCSN (Care Support Network)
08.2021 - 02.2022
- Solidify client relationships with various planned outreach during the life of the client's plan
- Manage intake email box
- Be an active participant in building relationships with clients that encourage client retention and engagement in additional MyCSN services
- Understand and deliver information relevant to NDIS access and access planning
- Actively work on building relationships with referral sources
- Working alongside service teams to collect relevant information regarding changes in client circumstances
- Actively listen and ask appropriate questions to understand client enquiries, expectations, and priorities
- Facilitate the intake of new clients, including completing the intake Form; obtaining signed Service Agreement/s; setting up of client details across MyCSN systems; communicating with internal staff regarding NDIS plan follow-ups and PRODA Service Bookings errors, as required
- Set tasks for the Support Coordination teams in careview
- Undertaking tasks in the client journey as directed by the Client Relationships Team Leader
- Contribute to the review of ongoing development of internal systems and tools
- Assisting in the procurement of office stationery and consumables as and when required
- Assist in the organisation of meetings, presentations and events including catering and set up and communication.
Private Personal Care Assistant
Chertilly Healthcare Services
01.2019 - 03.2021
- Assists patients with their personal care needs such as showering, dressing and eating
- Assists Patients with their mobility and communication needs
- Participates in planning the care of individuals
- Follows therapy plans such as interventions to assist those with dementia and behavioral problems
- Observes and reports changes in patients' condition and reporting complaints about care
- Assists with rehabilitation exercises, basic treatment and delivering medications.
Individual Support Carer
Omni-Care - Home Community Care
01.2018 - 01.2019
- Providing home, personal and respite care to clients
- Providing assistance to enable individuals to stay in their own homes.
Care for Family Member
Myself
02.2016 - 12.2016
- Care for family member
National Goods Returns Administration
Rinnai Australia
01.2015 - 02.2016
- Handle all customer enquiries for both internal and external shareholders are dealt with/followed up in a timely manner
- Enter goods returns or forms in a timely and accurate manner
- Follow up forms that have been placed/processed
- Respond to email enquiries
- Maintain databases
- Report all customer complaints and service requirements
- General filing/archiving.
National Call Centre Representative (Service Department)
Rinnai Australia
09.2009 - 01.2015
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Outsource service jobs to contractors
- Organise spare parts if required for the job
- Check availability of spare parts.
Works Management Coordinator
Brivis / Carrier Climate Systems
08.2008 - 09.2009
- Enter Residential Technicians Time sheets on a daily basis
- Maintain Auto-Scheduler
- Maintain Dispatch Board
- Customer Queries and Enquiries
- Assist Post Processing in Downtime
- Ordering of Parts for the Technicians
- Maintain Spare Parts Spreadsheet.
Sales Administrator
Radio Frequency Systems
01.2006 - 01.2007
- Enter business cards in Document Manager Contact Base in Lotus Notes 6.5
- Record minutes of regular sales meetings
- Book rooms for meetings and organize catering and electrical equipment if required
- Book Flights and accommodation for all sales staff when required
- Prepare and produce Sales Reports to customers and staff
- Provide price and availability quotes to customers
- Manage and keep up to date product pricing lists for staff
- Organise third party invoices for Logistics
- Maintain current quote summaries for Business Manager
- Organise Conference venues for staff
- Update information on certain products in SAP
- Raise Customer Service reports for Repairs and raise Goods Return reports for returns
- Create new part numbers in SAP.
Company Receptionist
Radio Frequency Systems
01.2000 - 01.2006
- Provide efficient Reception, Switchboard and Mail Service for the organisation
- Organises the dispatch of overnight and overseas courier satchels
- Data entry of customer orders and RFS sales orders if required
- Provides assistance and support to the Executive Assistant as required.
Education
First Aid Certificate - First Aid
Livcor
Rowville, VIC01.2023
CPR Certificate - CPR
Livcor
Rowville, VIC01.2023
Reiki Level 1 & Level 2 - Reiki
Illuminate With Maya
Narre Warren, VIC01.2021
Certificate III - Individual Support Carer - Indvidual Support Carer (Ageing, Home & Community)
Employease
Boronia, VIC01.2018
First Aid and Manual Handling certificate - Indvidual Support Carer
Employease
Boronia, VIC01.2018
Certificate IV Massage Therapy - Massage
Sage Massage
Elsternwick01.2010
Short course Medical Secretary and Medical Terminology -
Swinburne University of Technology
Melbourne, VIC01.1999
Skills
- Communication
- Computer Literacy
- Teamwork
- Time Management
- Customer Service
- Organisation
- Multitasking
References
- Jane Collyer, Personal Care Family Guardian, 0409 600 209
- Karen Ramirez, Product Team Leader, 0400 928 962, Instacare Pty Ltd
- Jess Moodie, HR Manager, 0401 841 429, MyCSN
- Emma, Human Resources, 03 9271 6597, Rinnai Australia
- Jessie Matchett, National Goods Returns Team Leader, 03 9271 6589, Rinnai Australia
Languages
Dutch
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
HybridOn-SiteImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionInterests
Cooking, Cake Decorating, Reading, Movies, Theatre, Travel
Timeline
Personal Care Assistant
Chertilly Healthcare Services (Self Employed)
02.2023 - Current
Administration Assistant
Programmed
11.2022 - 02.2023
Relationship / Product Consultant
Instacare Pty Ltd
02.2022 - 11.2022
Client Relationships Administrator
MyCSN (Care Support Network)
08.2021 - 02.2022
Private Personal Care Assistant
Chertilly Healthcare Services
01.2019 - 03.2021
Individual Support Carer
Omni-Care - Home Community Care
01.2018 - 01.2019
Care for Family Member
Myself
02.2016 - 12.2016
National Goods Returns Administration
Rinnai Australia
01.2015 - 02.2016
National Call Centre Representative (Service Department)
Rinnai Australia
09.2009 - 01.2015
Works Management Coordinator
Brivis / Carrier Climate Systems
08.2008 - 09.2009
Sales Administrator
Radio Frequency Systems
01.2006 - 01.2007
Company Receptionist
Radio Frequency Systems
01.2000 - 01.2006
First Aid Certificate - First Aid
Livcor
CPR Certificate - CPR
Livcor
Reiki Level 1 & Level 2 - Reiki
Illuminate With Maya
Certificate III - Individual Support Carer - Indvidual Support Carer (Ageing, Home & Community)
Employease
First Aid and Manual Handling certificate - Indvidual Support Carer
Employease
Certificate IV Massage Therapy - Massage
Sage Massage
Short course Medical Secretary and Medical Terminology -
Swinburne University of Technology
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