Cherie Montoya-Baird

• Enhanced client satisfaction by providing personalised employment consulting services and tailored career advice.
• Collaborated with employers to identify job openings, matching candidates with suitable opportunities for success.
• Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
• Conducted comprehensive assessments of client skills and experience, creating detailed career profiles for targeted job searches.
• Delivered high-quality resume writing services, improving client competitiveness in the job market.
• Provided expert guidance on interview preparation and techniques, boosting client confidence and performance during interviews.
• Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
• Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
• Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
• Improved client marketability by identifying transferable skills from previous work experiences to target new industries or roles.
• Empowered clients through coaching that built self-confidence during their transition into new careers or positions.
• Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
• Maintained up-to-date knowledge of labor market trends to provide accurate information on potential growth industries or occupations in demand.
• Utilised a strengths-based approach when advising clients on career options allowing them to capitalize on their unique skill sets in the job market.
• Mentored junior Employment Consultants, sharing best practices and insights gained from years of experience in the field.
• Trained, mentored and coached staff to improve performance and results for clients.
• Matched clients to open positions based on skills and work requirements.
• Recognised client employment barriers and devised strategies to resolve.
• Assisted clients with completing job applications and submitting resumes to improve interview chances.
• Updated client records to reflect personal information, qualifications and career aspirations.
• Reduced expenses by analysing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Collected and analysed information to monitor compliance outcomes and identify and address trends of non-compliant behaviour.

• Recognising the obstacles that participants face in finding employment and creating strategies to overcome these barriers, with focus on highlighting their valuable skills and qualities to local employers.
• Implementing effective job search techniques and utilising specialized employment support methods that have been acquired through personal and professional development in similar positions.
• Actively promoting local job opportunities through methods such as face-to-face marketing, phone outreach, and networking events.
• Employing efficient administrative processes to maintain accurate records and fulfill reporting requirements for Workforce Australia contracts.
• Providing comprehensive training to participants on job searching, interviewing, and resume writing techniques to enhance their prospects of securing employment.
• Offering ongoing support and assistance to both participants and employers throughout the post-placement period, ensuring that Key Performance Indicators are met from 4 weeks up to 52 weeks. Establishing strong relationships with employers to facilitate continued success in filling vacancies.
• Used Microsoft Word and other software tools to create documents
  and other communications.
• Developed and implemented performance improvement strategies and
  plans to promote continuous improvement.
  
• Participated in team-building activities to enhance working relationships.
  
• Participated in continuous improvement by generating suggestions,
  engaging in problem-solving activities to support teamwork.
  
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
  
• Maintained excellent attendance record, consistently arriving to work on time.
  
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  
• Maintained energy and enthusiasm in fast-paced environment.
  
• Identified issues, analyzed information and provided solutions to problems.
  
• Collaborated with team members to achieve target results.
  
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  
• Kept accurate records for client files and handled related paperwork.
  
• Adhered to company requirements for patient interactions and care standards.
  
• Provided ongoing counselling to help patients deal with conditions and processes
  
• Preserved and prepared reports and treatment records.
  
• Documented case notes daily and coordinated follow-up for seamless case management.
  
• Organized clinical documentation, treatment plans and referrals.
  
• Coordinated program referrals for community-based resources.
  
• Updated Job plans on monthly basis with latest intervention strategies and progress notes.

I provided comprehensive care to clients with NDIS funding, catering to individuals with a diverse range of disabilities including acquired brain injuries, non-verbal communication abilities, mental health conditions, physical impairments, and hidden disabilities.

My expertise involved identifying and implementing effective solutions that support clients' daily activities through personalized assistance or group engagements while ensuring adherence to contractual obligations.

In my role, I also administered medication and meals to our clients, as well as offered mobility support whenever necessary. Furthermore, I facilitated transportation services to and from designated meeting points, promoting the integration of our clients into their family units, social circles, and the wider community.

Additionally, I assisted with various household tasks such as cooking, cleaning, and managing.

In my role as Employment consultant, I had weekly or fortnightly appointments to help guide individuals through the process of identifying barriers and creating diverse management plans and pathways towards employment. Additionally, I strive to meet monthly performance indicators (KPIs) and support my colleagues in achieving team targets.
As part of my business development activities, I utilise well-developed sales techniques, cold calling strategies, and networking efforts to establish a wide network of employer contacts who can provide potential employment opportunities to our clients. Furthermore, I possess a strong understanding of the local job market and actively stay informed about emerging opportunities. by developing trusting relationships with DES customers and employers, to help gain insights into their placement potential and determine the necessary actions needed to assist them in becoming job-ready and sustaining Longterm employment.

• Management in 2IC position at Brisbane city store
• Acting as an On-Duty Manager as required
  - Managing Merchandising and Sales of various items
  - Providing excellent customer service by meeting and greeting customers
  - Handling stock inventory and ensuring attractive displays
  - Addressing telephone inquiries and providing assistance to customers
  - Managing internet sales within the store
  - Conducting opening and closing procedures for the store
  - Operating cash registers, including POS systems, and handling cash transactions accurately
  - Balancing daily takings and conducting banking activities
  - Utilizing up-selling techniques to promote add-ons and make suggested sales.
  
  

• Coaching and guiding DES/DMS jobseekers is a key responsibility in my role.
• I assist them with their job plan by targeting specific jobs, skills, and relationships to ensure they have the best chance of success.
• Implementation of effective solutions is crucial in helping our jobseekers secure suitable employment while adhering to contracted agreements.
• Through customer appointments, I provide guidance and identify any barriers that may hinder their progress, creating diverse management plans and pathways to employment.
• Meeting monthly KPIs is a priority to strive for excellence in all areas of work and meeting company longevity in the sector.
• Business development is an essential part of my role as well, using my sales expertise to engage with potential employers through cold calling and networking. By building a broad base of employer contacts, I can provide more opportunities for jobseekers. Being knowledgeable about the local job market allows me to identify emerging opportunities and form trusting relationships with customers in order to fully understand their placement potential and take necessary actions to assist them in becoming job ready. Furthermore, I provide ongoing support both for employees and employers post placement support to ensure long-term employment is maintained successfully. This comprehensive approach reflects my experience and dedication in this field.

• Coaching and guiding DES/DMS Jobseekers through their job plan targeting jobs, skills and relationships
• Identifying and implementing range of solutions that assist Jobseekers into gaining suitable employment whilst maintaining compliance as stated within contracted agreements
• Conduct DES customer appointments and guide them through identifying barriers and diverse management plans and pathways to employment
• Focusing on meeting monthly KPIs
• Employment Consultant activities using well developed sales, cold calling and networking to build broader base of employer contacts to provide employment opportunities
• Running Job Clubs implementing strategies and skills for participants covering resume writing, interview skills and job ready social skills
• Strong understanding of the local job market and how to identify emerging opportunities and develop trusting relationships with DES customers in order to understand their placement potential and the actions needed to assist them being job ready and sustaining long term employment.
• Deliver post placement support to both the employee and the employer in order to maintain long term employment.
• Transportation of participants as required to and from work place to build rapport with employer for future vacancy's.

• Used Microsoft Word and other software tools to create documents
  and other communications.
  
• Developed and implemented performance improvement strategies and
  plans to promote continuous improvement.
  
• Participated in team-building activities to enhance working
  relationships.
  
• Participated in continuous improvement by generating suggestions,
  engaging in problem-solving activities to support teamwork.
  
• Learned new skills and applied to daily tasks to improve efficiency and
  productivity.
  
• Maintained excellent attendance record, consistently arriving to work
  on time.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  
• Maintained energy and enthusiasm in fast-paced environment.
  
• Identified issues, analyzed information and provided solutions to problems.
  
• Collaborated with team members to achieve target results.
  
• Worked within applicable standards, policies and regulatory guidelines
  to promote safe working environment.
  
• Kept accurate records for client files and handled related paperwork.
  
• Adhered to company requirements for patient interactions and care
  standards.
  
• Provided ongoing counsellings to help patients deal with conditions and processes
  
• Preserved and prepared reports and treatment records.
  
• Documented case notes daily and coordinated follow-up for seamless case management.
  
• Organized clinical documentation, treatment plans and referrals.
  
• Coordinated program referrals for community-based resources.
  
• Updated Job plans on monthly basis with latest intervention strategies and progress notes.