Cherie Potter

Contract

• Assisted in the preservation of artifacts by carefully handling, cataloguing, and storing items according to museum guidelines.
• Supported ongoing conservation efforts by monitoring environmental conditions within museum spaces for potential risks to artefact stability or longevity.
• Carried out extensive collection cleaning and mould remediation, including a mass mould remediation project working with ICS.
• Packed up, relocated, and reset collection due to capex works and restoration on historic houses.

Ongoing part-time

• Handled visitor concerns professionally by listening attentively, offering solutions when possible, or escalating issues to management when necessary.
• Improved overall accessibility by addressing the needs of individuals with disabilities or additional requirements during their visit.
• Conducted comprehensive tours that educated guests about the museum's collection, history, and significance.
• Trained new Visitor Services Officers in best practices regarding customer service, communication skills, policy enforcement, and emergency procedures.
• Supported and supervised events and programs, including weddings, film shoots, photoshoots, and high profile functions.
• Maintained a high standard of collection care and museum appearance for museum longevity and visitor engagement

Casual

• Coordinated group visits efficiently, ensuring smooth transitions between tours and activities.
• Ensured visitor safety by monitoring exhibits and enforcing museum policies.
• Streamlined entry process for a better visitor flow, managing ticket sales and admission procedures.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.

Contract - Machu Picchu and the Golden Empires of Peru exhibition

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Improved overall accessibility by addressing the needs of individuals with disabilities or additional requirements during their visit.

Casual - Ramses & the Gold of the Pharaohs blockbuster exhibition

• Record breaking numbers for an exhibition in Sydney
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts, with numbers exceeding 10,000 on some days
• Increased visitor satisfaction with personalized recommendations on exhibits and activities.
• Streamlined entry process for a better visitor flow, managing ticket sales and admission procedures.
• Contributed to team success through effective communication and cooperation with coworkers and management.