Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cherie Vlieg

Currimundi,QLD

Summary

Dynamic retail professional with extensive experience at Dan Murphy's, excelling in team leadership and customer service. Proven track record in quality control and inventory management, significantly reducing error rates. Adept at fostering strong relationships and enhancing customer satisfaction through effective communication and support. Adapt in team building and inventory management, driving operational efficiency while fostering a positive work environment.

Overview

12
12
years of professional experience

Work History

Retail Assistant Manager

Dan Murphys (ALH Group)
04.2021 - Current
  • Delegated work to staff, setting priorities and goals.
  • Monitored performance of staff members, offering advise where appropriate.
  • Resolved customer complaint's and issues promptly, ensuring customer satisfaction and loyalty.
  • Implemented quality control measures, significantly reducing error rates.
  • Scheduled and organised daily shift rotations for a team of up to 15 staff members.
  • Responded to customer questions regarding products, prices and availabilities.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.

2IC Manager

Just Jeans - Robina Town Center
03.2017 - 04.2021
  • Greeted customers and provided friendly customer service.
  • Delegated work to staff, setting priorities and goals.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Counted tills at the beginning of shifts with start money, balancing and reconciling registers, reflecting financial discrepancies, refunds and account deferrals.
  • Answered phone calls to assist customers with questions and orders.
  • Organised items purchased by customers according to there type or size for easy retrieval during checkout.
  • Refilled and rotated items on shelf's to maintain well stocked inventory.

Disability Support Worker

DSA Australia
02.2013 - 06.2016
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Kept accurate records for client files and handled related paperwork.
  • Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.

Education

High School Diploma -

Elizabeth MacArthur High School
Sydney, NSW
11-1998

Skills

  • In-store display management
  • Retail operations management
  • Customer interaction
  • Retail operations
  • Customer service
  • Sales reporting
  • Quality control Team building
  • Inventory managment

Timeline

Retail Assistant Manager

Dan Murphys (ALH Group)
04.2021 - Current

2IC Manager

Just Jeans - Robina Town Center
03.2017 - 04.2021

Disability Support Worker

DSA Australia
02.2013 - 06.2016

High School Diploma -

Elizabeth MacArthur High School

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Cherie Vlieg