Cherie Whitaker
Byron Bay,NSW
Summary
Motivational leader and organizational problem-solver with team-building and customer service skills. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Communicative team leader possessing outstanding time management and documentation abilities.
Overview
19
19
years of professional experience
Work History
Phlebotomist
Sullivan Nicholaides
Byron Bay, New South Wales
01.2021 - Current
- Triage waiting room to prioritize patient care based on individual needs.
- Delivered exceptional service during patient interactions to enhance satisfaction.
- Entered patient details and doctor's notes into system with high accuracy.
- Explained procedures to patients and collected samples in sterile conditions.
- Prepared and dispatched samples per established protocols to ensure proper handling.
- Managed phone inquiries and coordinated bookings with high efficiency.
- Conducted stock takes and oversaw ordering processes to maintain accurate inventory.
- Maintained clinic hygiene by cleaning tools and workspaces to rigorous standards.
- Communicate with management, doctors, and scientists on a daily basis.
Assistant Housekeeping Manager
Byron at Byron Resort and Spa
Byron Bay, New South Wales
02.2006 - 12.2020
- Allocating daily tasks for cleaning staff.
- Maintained daily, weekly, and monthly staff rosters to ensure optimal coverage.
- Conducted recruitment interviews and facilitated inductions in compliance with OHS protocols.
- Inspected rooms, front of house, and restaurant areas for cleanliness and quality adherence.
- Organized communication with maintenance teams to address facility issues promptly.
- Coordinated with reception and reservations to guarantee timely room readiness.
- Managed supply orders and conducted stock takes to uphold inventory levels.
- Resolved customer complaints efficiently while maintaining high service standards.
Skills
- Staff training and development
- Quality assurance
- Customer service excellence
- Task delegation and oversight
- Health and safety compliance
- Effective communication
- Time management strategies
- Staff scheduling
- Facility cleanliness management
- Maintenance coordination
- Recruitment and hiring processes
- Policy enforcement and adherence
- Guest relations management
- Payroll administration
Affiliations
- Family orientated
- I love sewing and cooking
- camping, swimming, kayaking, bike riding
- Long walks on the beach with my dogs
Timeline
Phlebotomist
Sullivan Nicholaides
01.2021 - Current
Assistant Housekeeping Manager
Byron at Byron Resort and Spa
02.2006 - 12.2020
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