Cherielyn O'Connor

• Receive process & dispatch loan set/ kit returns and ensuring they are intact and in condition to be re-issued in a timely manner.
• Quality inspection of returned material/ equipment. Identify and confirm status of returned material/ equipment in SAP/ My Mediset to ensure ownership is transacted accurately.
• Assist with stock rotation of inventory and remove expired items where vital.
• Track loan sets at all times both dispatch and return to facilitate the quick turnaround of loan kits making stock available for the team in a timely fashion.
• In conjunction with other team members handle the daily running of the warehouse ensuring all bookings are completed in a timely manner in order to meet branch surgery dates and internal key metrics.
• General warehouse and other related duties as advised by the Operations Manager as required, forming a close working relationship with sales staff to ensure their needs are catered for on a case by case basis to ensure the best possible patient outcome.

• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
• Alternated goods in inventory by observing first-in and first-out approach.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Assist in monitoring inventory levels to ensure timely replenishment of products and thorough quality check on all goods receive
• Assist with the reporting and returns of any defective goods.
  and stock loss management across the business
• Cleaned and maintained warehouse in compliance with Australian safety standards.

• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.

• Generated revenue by liaising between doctors and companies to sell medical equipments and consumables.
• Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes with end-users.
• Grew account base 200% by delivering high-impact product presentations to end-users and penetration with new territories.
• Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
• Developed sales forecasts in collaboration with regional sales manager to estimate future revenue.
• Clarified customer requests, forwarded product information and answered questions to support sales operations.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Reconciled billing discrepancies with regulatory agencies and finance department.

• Managed budgets and generated financial reports for management review.
• Drafted correspondence and other documents for CEO and department heads in company's voice.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.