Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Cherilyn IMPEY

JORDAN SPRINGS,Australia

Summary

Communications Officer with extensive experience at Penrith Radio Operations Group, NSW Police Force. Proven ability to manage communication operations and provide radio support during critical incidents. Recognized for strong leadership, adaptability, and exceptional interpersonal skills in high-pressure environments. Committed to enhancing officer and public safety while contributing to team success and organizational objectives.

Overview

34
34
years of professional experience

Work History

Communications Officer

NSW Police Force - Radio Operations Group
Penrith, Australia
06.1997 - Current
  • Prioritise police responses to incidents occurring individually or simultaneously.
  • Train and mentor new staff.
  • Notify the State Coordinator (SCU) and Shift Supervisor of all events which are serious, unusual or newsworthy.
  • Answer and process both urgent and non-urgent telephone calls.
  • Coordination of multiple priority jobs simultaneously and monitoring the response of Police to incidents while maintaining radio support and ensuring sufficient resources contacted.
  • Generate and update electronic incident messages. Under the guidance of the Pursuit Manager guide and support the activities of Police involved in high-speed pursuits.
  • Utilize computer-based dispatch system (CAD) to record broadcasting and acknowledgement times, divert or duplicate messages and respond to incoming messages.
  • Responsible for tasking and coordinating activities of police vehicles responding to incidents including but not limited to, high speed pursuits, violent domestics and trapped car accidents.
  • Conducting criminal checks on the COPS System and RMS and relaying the information to frontline police in a timely manner.
  • Liaising with government agencies including but not limited to, Sydney Trains Security, Fire & Rescue NSW, NSW Ambulance, State Emergency Service, Transport Management and Roads and Maritime.
  • Coordination of internal resources including but not limited to; Polair, Real Time Intelligence, Tactical Operations Unit, Police negotiators, Police Rescue, Public Order Riot Squad (PORS) and Dog Unit.
  • Training, mentoring and managing new staff on triple zero calls, dispatch and dispatch assist roles.
  • Knowledge of health and safety responsibilities within the office.
  • Receive and broadcast Police radio messages for routine and emergency incidents in a fast-paced environment.
  • Manage and notify field supervisor of any significant incidents that need immediate attention.

General Support Officer

NSW Police Force - New England and Oxley Commands
, Australia
02.1992 - 06.1997
  • Administrative Support to police personnel in the stations.
  • Receive and broadcast Police radio messages for routine and emergency incidents from stations.
  • Utilize computer-based dispatch system (CIDS) to record broadcasting and acknowledgement times and respond to incoming messages.
  • Interact with members of the public on front counter, answering enquiries, providing general information and assisting with community orientated programs and events.
  • Conduct criminal checks on COPS system and RMS and relay the information to frontline police in timely manner.
  • Switchboard operations answering and process both urgent non urgent telephone calls.
  • Management of public enquiries.
  • Liaise with various emergency services i.e. Ambulance, Fire Brigade, SES and other Stakeholders i.e. Council, Tow Company, Electricity for purpose of assisting police in the field.
  • Recording and management of Pursuits and entry to Logbook.
  • Strong written and verbal.

Clerical Officer and Relieving Administrative Officer

NSW Police Force - Clerical Officer and Relieving Administrative Officer
, Australia
02.1991 - 11.1992
  • Management of internal and external Correspondence.
  • Attend Command meetings and take minutes.
  • Updating and maintaining service records and database complying with records management processes.
  • Coordination of administrative functions to support the command unit such as purchasing and reconciliation, mail, scheduling of meetings, correspondence and auditing.
  • Arrangement of maintenance contracts and work to Police Station and Residence.
  • Use of NSW Police Force systems including Records Management.
  • Creation and use of excel spreadsheets and creation of Administrative Support Officer duties guide for new staff.
  • Assistance with building and managing rostering during the Pandemic and critical staffing issues.
  • Confidential management of staff communication including personnel files, Flexible Workplace Arrangements, Police complaints, staff work performance, Sick Leave, maintenance of service register.
  • Ordering of Police Uniforms.
  • Management of Flights and Travel/meal claims for purpose of Police travel.
  • Liaising with Human Resources and Injury Management divisions.
  • Banking and account keeping for purpose of Petty cash travel allowances etc.
  • Asset and audit management of various Police Stations within New England and Oxley Commands.

Education

Higher School Certificate -

McIntyre High School
Inverell
01.1990

Skills

  • Customer service and communication
  • Reading and writing proficiency
  • Listening and comprehension skills
  • Time management and multitasking
  • Keyboard proficiency
  • Microsoft Office expertise
  • Situational awareness
  • Emotional resilience
  • Problem solving and decision making
  • Organizational skills
  • Work ethic and collaboration
  • Confidentiality and discretion
  • Crisis communication and incident management
  • Emergency response coordination
  • Radio broadcasting expertise
  • Resource coordination and data analysis
  • Public relations and stakeholder engagement
  • Conflict resolution strategies
  • Team leadership and training
  • CAD (Computer Aid Dispatch) proficient
  • Customer service

Accomplishments

  • NSW Police Bushfire Citation, 2020
  • Letter of Appreciation for involvement of Critical Incident 2021
  • Letter of Appreciation for involvement in Covid Protests 2021
  • Cert III Customer Service - TAFE 2011
  • Working in Emergency Management Committee - NSW State Emergency Management Committee 2006
  • Senior Communications Officer Course 2005
  • Basic Leadership Skills Workshop 2005
  • Workplace Trainer 2008
  • Communication Operators Bridging Course

References

References can be supplied on request.

Timeline

Communications Officer

NSW Police Force - Radio Operations Group
06.1997 - Current

General Support Officer

NSW Police Force - New England and Oxley Commands
02.1992 - 06.1997

Clerical Officer and Relieving Administrative Officer

NSW Police Force - Clerical Officer and Relieving Administrative Officer
02.1991 - 11.1992

Higher School Certificate -

McIntyre High School

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