Cherine Rochdi
Melbourne
Summary
Dynamic retail professional with a proven track record at Big W, excelling in customer service and visual merchandising. Demonstrated strong communication and multitasking skills while enhancing the shopping experience. Recognized for maintaining a clean and organized sales floor, contributing to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Retail Worker
Big W
12.2021 - 09.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Cashier
Coles Supermarket
06.2021 - 11.2022
Cashier
Woolworths
02.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress
The Coffee Club Cafe - Rouse Hill
01.2019 - 12.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Certificate IV - Certificate
RMIT University
Melbourne, VIC11.2024
Skills
- Customer service
- Visual merchandising
- Inventory management
- Sales forecasting
Timeline
Retail Worker
Big W
12.2021 - 09.2024
Cashier
Coles Supermarket
06.2021 - 11.2022
Cashier
Woolworths
02.2020 - 06.2021
Waitress
The Coffee Club Cafe - Rouse Hill
01.2019 - 12.2020
Certificate IV - Certificate
RMIT University
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