Cherlyn Thompson
Darwin,NT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
8
8
years of professional experience
Work History
Assessment Officer
Drivesafe DIPL
Darwin, NT
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Administration Officer
Department Of Health
01.2023 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Created, prepared, and delivered reports to various departments.
- Drafted and distributed invoices for outstanding payments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
Call Center Representative
Centrelink
08.2021 - 02.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and forms to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Tarnie Cleaners
Managing Director
03.2016 - 01.2017
- Managed and motivated employees to be productive and engaged in work.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Developed and implemented comprehensive cleaning plan for entire building.
- Managed invoicing and payment processing operations.
Skills
- Digital Databases
- Account Reconciliation
- Meeting Support
- Workflow Planning
- File Management
- Office Supplies and Inventory
- Inquiry Requests
- Appointment Booking
- Staff Meetings
- Greeting Visitors
- File Maintenance
- Customer Relations
- Document Uploading
- Crime Detection
- Microsoft Applications
- Training Initiatives
- Training Program Implementation
- Documentation
Timeline
Administration Officer - Department Of Health
01.2023 - Current
Call Center Representative - Centrelink
08.2021 - 02.2022
Tarnie Cleaners - Managing Director
03.2016 - 01.2017
Assessment Officer - Drivesafe DIPL
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