Cherone Mcenteer
PERTH,WA
Summary
Team Leader experienced in staff training, conflict resolution, and quality assurance. Improved team performance and customer satisfaction by implementing safety protocols and enhancing collaboration. Cultivated a motivated work environment through effective data analysis, project management, and personnel training.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Team Leader
Shalom house
Perth, WA
03.2025 - 10.2025
- Led daily team meetings to discuss project updates and assign tasks.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored team performance and provided feedback for continuous improvement.
- Facilitated communication between departments to improve workflow efficiency.
- Assisted in training new team members on operational procedures and policies.
- Implemented safety protocols to create a secure working environment for all staff.
Team Leader
Perfector multi cleaning
Perth , WA
01.2022 - 06.2024
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Led daily team meetings to discuss project updates and assign tasks.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Assisted in training new team members on operational procedures and policies.
- Conducted regular performance reviews to assess individual team member progress.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Collaborated with other departments to ensure alignment of goals across teams.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Managed inventory supplies and ensured proper stock levels were maintained.
- Maintained daily inventory to facilitate successful material distribution.
- Implemented safety protocols to create a secure working environment for all staff.
- Organized community outreach events to promote programs offered by the house.
- Created training materials and conducted group trainings on new processes or procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Coordinated schedules for staff to ensure adequate coverage and support.
Team Member
Precision cleaning
West perth, WA
01.2023 - 07.2023
- Maintained cleanliness of client facilities using industry-standard cleaning supplies.
- Operated cleaning equipment to ensure thorough sanitation in various environments.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Collaborated with team members to maximize productivity and efficiency.
- Responded to client requests and addressed concerns during service visits.
- Ensured compliance with company standards for cleanliness and hygiene protocols.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Maintained a clean and organized work area throughout shift.
- Assisted in organizing cleaning supplies and maintaining inventory levels.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
Education
Business Administration - Cert III in Business Administration
Bridging The Gap
01.2020 - 07.2020
Cert IV In Community Service Work - Cert IV in Community Service Work
South Metropolitan Tafe
01.2010 - 06.2010
Some College (No Degree) - Cert III in Community Service Work
South Metropolitan Tafe
Fremantle , WASkills
- Team leadership
- Task delegation
- Staff training
- Safety implementation
- Quality assurance
- Deadline management
- Team Check-ins
- Work planning
- Team assessment
- Customer relationship management
- Effective communication
- Collaboration enhancement
- Conflict resolution
- Data analysis
- Relationship building
References
References available upon request.
Timeline
Team Leader
Shalom house
03.2025 - 10.2025
Team Member
Precision cleaning
01.2023 - 07.2023
Team Leader
Perfector multi cleaning
01.2022 - 06.2024
Business Administration - Cert III in Business Administration
Bridging The Gap
01.2020 - 07.2020
Cert IV In Community Service Work - Cert IV in Community Service Work
South Metropolitan Tafe
01.2010 - 06.2010
Some College (No Degree) - Cert III in Community Service Work
South Metropolitan Tafe