Cherrelle Wade-Raika
Redbank,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Offers successful career history working productively with diverse personalities and in busy clinical settings. Knowledgeable in schedule, records, and front desk management.
Overview
15
15
years of professional experience
Work History
Veterinary Nurse / Receptionist
Rappaw Veterinary Care
03.2010 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anaesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Answered owner animal health questions and advised on best care practices.
Freight Sorter
NZ Post
10.2023 - 01.2024
- Exemplified commitment to quality control by consistently examining incoming shipments for damage or inconsistencies before processing them further into the system.
- Achieved faster turnaround times for urgent orders by effectively coordinating with other departments involved in the shipping process.
- Enhanced workplace safety by strictly adhering to company guidelines and conducting regular equipment inspections.
- Maintained a clean and organized work environment, promoting efficiency and reducing potential hazards.
- Sorted and organized packages to make deliveries to correct address.
- Assisted in training new employees, sharing expertise on proper sorting techniques and procedures.
Cherry Picker
45 South
11.2019 - 02.2020
- Handled fragile items with care while using the cherry picker to minimize product breakage rates during transport or staging processes.
- Collaborated with team members to optimize picking routes, increasing overall productivity and minimizing delays.
- Loaded and unloaded trucks effectively using the cherry picker, preventing damage to products during transportation.
- Maintained a safe work environment by adhering to safety protocols and inspecting cherry picker equipment regularly.
Veterinary Nurse
Wilston Vet, Brisbane
01.2013 - 09.2013
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anaesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
Shop attendant
Lush Cosmetics
01.2009 - 03.2010
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Contributed to team-building efforts by collaborating with coworkers on tasks and initiatives.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Assisted in training new employees on store procedures and best practices to maintain consistency across the staff team.
- Used POS system to process customer cash, credit and debit transactions.
Shop Attendant (Weekends and School Holidays)
Windsor Park Orchard
12.2008 - 01.2010
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
- Managed restocking activities efficiently, ensuring timely availability of items for purchase during peak hours.
Education
Te Rōnakitanga ki te Reo Kairangi (Level 5) - Language And Culture Studies
Te Wānanga O Aotearoa
Porirua, New Zealand11.2022
He Pī Ka Rere (Level 3 & 4) - Language And Culture
Te Wānanga O Aotearoa, Porirua
Porirua, New Zealand11.2021
Certificate in Veterinary Nursing (Level 5) -
WelTec
Petone11.2009
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Schedule Management
- Scheduling appointments
- Greeting and Seating Clients
- Compassionate Care
- Diagnostic Imaging
- Laboratory Testing
- Medication Dispensing
References
- Ian Schraa, Owner of Rappaw Veterinary Care, Ian.s@rappaw.co.nz, 0274524978
- Emma Scott, Practice Manager of Rappaw Veterinary Care, Emma.s@rappaw.co.nz, 02040768707
Timeline
Freight Sorter
NZ Post
10.2023 - 01.2024
Cherry Picker
45 South
11.2019 - 02.2020
Veterinary Nurse
Wilston Vet, Brisbane
01.2013 - 09.2013
Veterinary Nurse / Receptionist
Rappaw Veterinary Care
03.2010 - 03.2024
Shop attendant
Lush Cosmetics
01.2009 - 03.2010
Shop Attendant (Weekends and School Holidays)
Windsor Park Orchard
12.2008 - 01.2010
Te Rōnakitanga ki te Reo Kairangi (Level 5) - Language And Culture Studies
Te Wānanga O Aotearoa
He Pī Ka Rere (Level 3 & 4) - Language And Culture
Te Wānanga O Aotearoa, Porirua
Certificate in Veterinary Nursing (Level 5) -
WelTec
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