Cherry Grace Bernadette Bacting Daniel
Kwinana Town Centre
Overview
17
17
years of professional experience
Work History
Postal Service Officer
Australia Post
09.2012 - Current
- Perform customer sales and service transactions.
- Maintain a cash advance accurately which includes handling and processing cash, cheques, credit cards and EFTPOS.
- Promote and process a broad range of financial agency transactions through Australia Post's technology systems.
- Conduct and process a range of identity services transactions (eg Australian Passport Interviews) to establish applicant's identity with a high level of accuracy and compliance according to requirements.
- Promote product and services through up selling and cross-selling, merchandising and other promotional activities.
- Accept mail items for lodgement, with accurate assessment of applicable charges.
- Build collaborative relationships with customers, seek to understand the needs of customers.
- Prepare outward mail for despatch through correct presentation, review of charging related documents, and cancellation of stamps.
- Assist and/or perform administrative duties such as stocktaking and record maintenance.
- Appropriate knowledge and awareness of Occupational Health and Safety relevant to the position.
Front End Controller/CSM
Farmer Jacks Supermarket Leda
08.2010 - Current
- Responsible for cash register, scanning the items correctly and giving correct change to customers.
- Responsible for communicating the customer needs, in terms of inventory, to the back end supervisor.
- Ensuring that retail products are stocked, store displays are appealing and that front end team members are providing customer assistance concerning retail products.
- Responsible for the training of new employees.
- Maintain work schedule records (roster making) and provide employees with new schedules on a weekly basis. A monthly inventory check may also be necessary.
- Responsible for responding to customer inquiries, orders, complaints and may help with purchases.
- Serving the customers at the check-out, entering the right bar codes, identifying purchase items.
- Process refund, exchange items and price check.
Customer Service Second-in-Charge (2IC)
Coles South Hedland
04.2009 - 06.2009
- Ensure sufficient checkouts are open as per customer demand
- Manage from depth floor outside of Service Desk
- Ensure checkout service expectations are in place
- Assist customers as required and resolve issues on spot
- Price checks, customer queries and replacements
- Answer calls when office is not manned
- Collect change bags from operator and get change ensuring it balances and return to operator
- Obtained replacements for any damaged goods
- Call store manager for Service One Priority
- Fill-out rainchecks when appropriate (retail quantity only)
- Complete paperwork, placed in photo bag and check invoice against order
- Serve customers for cigarette sales/refunds
- Operate register, scan, pack, EFT/Cash and voucher procedures.
- Forward lost property to the office
- Determine work requirements and organize and plan work tasks including follow-up
- Perform checklist on all Service Assistants and Trainees and record completion onto template
- Provide coaching as identified.
- File in checkout service expectations folder
Timeline
Postal Service Officer
Australia Post
09.2012 - Current
Front End Controller/CSM
Farmer Jacks Supermarket Leda
08.2010 - Current
Customer Service Second-in-Charge (2IC)
Coles South Hedland
04.2009 - 06.2009