Cherry Quiton Icamen
Fulham Gardens
Summary
Proficient in customer service with a strong background in the Disability Field, highlighting exceptional communication with clients and healthcare professionals. Expertise in handling medical documentation and medication management, ensuring compliance and accuracy. Developed strong observational skills to monitor clients' health changes, contributing to improved care outcomes. Dedicated to enhancing service delivery through continuous professional development.
Overview
7
7
years of professional experience
Work History
Receptionist / Massage Therapist
All Around Massage
12.2017 - 2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Administrative Assisstant
Paradise Community Care
01.2024 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Disability Support Worker
Allcare
09.2023 - 12.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Disability Support Worker
Utopia Care
06.2021 - 10.2023
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Adhered to company requirements for patient interactions and care standards.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Facilitated family meetings to discuss patient care plans.
Spa Manager
Siam House of Healing
04.2019 - 01.2022
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Coordinated special events, attracting new clients and boosting overall sales.
- Greeted spa guests warmly to create positive first impression of establishment.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Maintained front desk workstation by keeping it clean and organized.
- Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
Personal Care Worker
Calvary
08.2018 - 12.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
- Supported clients in maintaining independence with assistance in mobility and ambulation.
- Remained alert to problems or health issues of clients and competently responded.
Education
Master - Business Administration
Australian Institute of Business
Adelaide, SADiploma - Remedial Massage Therapy
Synergy
Adelaide, SA12.2021
Diploma - Nursing
Open Colleges
Certificate IV - Leisure and Health
Celtic Training
Certificate IV - Massage Therapy
Noble Training Academy
Adelaide, SACertificate III - Age Care
Hope Training College of Australia
Adelaide, SA05.2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
- Administrative support
- Mail handling
- Multi-line telephone operation
- Documentation and reporting
- Mail distribution
Training
- First Aid Pro: First Aid
- Dementia Australia: Understanding Dementia
- Calvary: Manual Handling
- Veri Fire: Fire and Emergency Training
PERSONAL INFORMATION
- Date of Birth: 21 November 1981
- Place of Birth: Manila
- Civil Status: Single
- Citizenship: Australian
- Height: 5'0
- Weight: 72 KGS
Timeline
Administrative Assisstant
Paradise Community Care
01.2024 - 02.2025
Disability Support Worker
Allcare
09.2023 - 12.2023
Disability Support Worker
Utopia Care
06.2021 - 10.2023
Spa Manager
Siam House of Healing
04.2019 - 01.2022
Personal Care Worker
Calvary
08.2018 - 12.2020
Receptionist / Massage Therapist
All Around Massage
12.2017 - 2017
Certificate IV - Leisure and Health
Celtic Training
Master - Business Administration
Australian Institute of Business
Diploma - Remedial Massage Therapy
Synergy
Diploma - Nursing
Open Colleges
Certificate IV - Massage Therapy
Noble Training Academy
Certificate III - Age Care
Hope Training College of Australia
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