Cherry Ann Aban
Birtinya,Australia
Summary
Experienced sales consultant with demonstrated history working in the real estate industry, publishing house and BPO. Skilled in research, Microsoft excel, marketing calendar, sales force, marketing, leasing and leadership. Highly innovative and adaptive to changes. I am always willing to learn to improve my skillset and hopefully be more equipped to become a sales coach or marketing manager with a corporate law background in the future.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Consultant
Auto & General Holdings Pty Ltd
04.2024 - Current
- Provide exceptional customer service to Auto & General’s customers, ensuring a positive and professional experience for every interaction.
- Strive to achieve and exceed daily sales targets, Key Performance Indicators (KPI’s) and divisional targets including but not limited to: Quality Assurance, Daily average weighted sales, Net Promoter Score, and; Add on (Roadside).
- Demonstrate a willingness to learn and develop by conducting self-analysis against KPI’s and take proactive steps to address gaps.
- Proactively identify and convert sales opportunities, aligned with regulatory obligations demonstrating a strong understanding of customer needs and product offerings. Confidently communicate the product features and benefits to customers, whilst building rapport and trust.
- Implement effective sales strategies and techniques to maximise conversion rates.
- Resolve customer queries and complaints promptly and efficiently, demonstrating empathy and understanding.
- Contribute to maintaining a high customer satisfaction score, as measured by customer surveys.
- Maintain a high standard of quality assurance, ensuring accurate and complete documentation and adherence to best practices.
- Contribute to a culture of compliance and integrity within the team.
- Meet the relevant legislative, regulatory and compliance requirements specific to the successful selling of General Insurance Products.
- Work in collaboration with others and actively participate in team discussions and activities in a positive and engaging way.
- Actively participate in Auto & Generals Performance Management and Career Development process.
- Identify and report potential risks or inadequate controls related to compliance or operational risks.
- Champion a culture of risk and compliance across the division.
- Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.
Front of House
Dee Den Restaurant
05.2022 - 04.2024
- Taking orders, food & beverages services and general housekeeping including polishing of utensils and all other service equipment. Duty includes cash handling & eftpos, hosting, basic kitchen preparation, taking phone calls with general queries and booking.
Sales Associate Tier I - Full Time
Concentrix Brisbane, AU
06.2021 - 06.2022
- Receive inbound calls, placing consumer and business orders (including both leasing and finance), checking order status and processing payments, research, upselling, providing answers to technical questions to help customer decides what products to buy.
F&B/Events Attendant - Casual
Sidekicker
05.2020 - 05.2021
- Food & beverages services in convention centre, racecourse and golf course (both fine dining and fast-paced). Also had an all-around experience as a kitchen hand in a mental health clinic and duties include housekeeping, food preparation, packing and distribution.
Customer Support
Yellow Cabs Pty Ltd
11.2020 - 03.2021
- Receive inbound calls, placing consumer and business orders (including both leasing and finance), checking order status and processing payments, research, upselling, providing answers to technical questions to help customer decides what products to buy.
Publishing/Marketing Consultant
Author Solutions PH, Inc
02.2019 - 07.2019
- Lead generation through outbound calls and emails, creating the author’s need to publish, helps them decide on what type of publishing package to start by picturing out the outcome of their manuscripts, thorough manuscripts reviews, marketing planning, calling out endorsed authors and persuade them to market their books, give them the best marketing strategies based on their interests and budget and make follow-ups and follow-throughs with their account.
Customer Service/Sales Associate
Concentrix PH
06.2017 - 01.2019
- Inbound/outbound customer care representative who ensures customers satisfaction beyond expectation. Helps customers with their accounts, billing and technical concerns. Persuades customers to upgrade their plans/phones.
Supervisor
Concentrix PH
08.2021 - 06.2022
- Handles escalated calls in first level, assists agents when difficulties arise on set the call, monitors & evaluates agents’ daily/weekly performance, call listening and coaching.
Sales Officer – Sales, Leasing & Marketing
Pinnacle Real Estate
02.2017 - 05.2017
- Lead generation, property listing, building directory, appointment setting, F2F transaction and weekly/monthly sales report.
Mortgage Consultant
JP Morgan and Chase Bank – Teleperformance Cebu
06.2016 - 02.2017
- Analyses and evaluates account status of every homeowner. Helps with the transfer or completion of mortgages. Review and guarantee mortgage clauses in every policy.
Education
Bachelor of Laws - Honours
PRESENT - Queensland University of Technology
BrisbaneBachelor of Science - Business Administration Major in Marketing
University of Cebu Main Campus
10.2018
Bachelor of Arts - English Major in Applied Linguistics
Cebu Technological University
10.2016
Graduate - Secondary School
St. Mary’s Academy of Dalaguete, Cebu, Inc
03.2014
Skills
- Collaborative negotiation expertise
- Data analysis and online engagement
- Sales Force, DISC and Trello Marketing Calendar knowledge
- Accurate cash management
- Upselling products
- Regulatory compliance
- Relationship building
- Strategic planning
- Customer service
- Time management
- Interpersonal communication skills
- Client service
- Complex Problem-solving
- Event participation
- Lead prospecting
- Critical writing and analysis
- Business management in retail
- Objection handling
- CRM proficiency
Certification
- Responsible Service of Alcohol (RSA) – Certificate #: 00379778
- COVID SAFE Work Training for Dining In
- ANZIIF
A bit more about me
Whilst working at Concentrix PH, I was one of the Employee Engagement Champions - a nationwide committee that organizes events to strengthen employee-employer relationships. There, I took part in hundreds of outreach programs, competitions and ushered company’s VIPs in some events. Also, to keep life-work balance, I try to have a “me-time” once a week by simply dating myself. I read books and I write poems. It is a simple way for me to de-stress. I spend my regular days researching and learning new stuff especially topics about politics, laws and business. If you want to know more about me, let’s have a chat!
Languages
English
Full Professional
Interests
Film and theatre acting
International politics
Criminal justice
Family law
Corporate law
Sci-fi movies
Timeline
Sales Consultant
Auto & General Holdings Pty Ltd
04.2024 - Current
Front of House
Dee Den Restaurant
05.2022 - 04.2024
Supervisor
Concentrix PH
08.2021 - 06.2022
Sales Associate Tier I - Full Time
Concentrix Brisbane, AU
06.2021 - 06.2022
Customer Support
Yellow Cabs Pty Ltd
11.2020 - 03.2021
F&B/Events Attendant - Casual
Sidekicker
05.2020 - 05.2021
Publishing/Marketing Consultant
Author Solutions PH, Inc
02.2019 - 07.2019
Customer Service/Sales Associate
Concentrix PH
06.2017 - 01.2019
Sales Officer – Sales, Leasing & Marketing
Pinnacle Real Estate
02.2017 - 05.2017
Mortgage Consultant
JP Morgan and Chase Bank – Teleperformance Cebu
06.2016 - 02.2017
Bachelor of Science - Business Administration Major in Marketing
University of Cebu Main Campus
Bachelor of Arts - English Major in Applied Linguistics
Cebu Technological University
Graduate - Secondary School
St. Mary’s Academy of Dalaguete, Cebu, Inc
Bachelor of Laws - Honours
PRESENT - Queensland University of Technology
Similar Profiles
Nithyanandan RamaligamNithyanandan Ramaligam
IT Infrastructure Engineer at URBAN UTILITIES PTY LTDIT Infrastructure Engineer at URBAN UTILITIES PTY LTD
LUTENDO NKHUMELENILUTENDO NKHUMELENI
Executive Director & Stuff Manager at SMG Holdings (Stela Magodason Holdings) (PTY) LtdExecutive Director & Stuff Manager at SMG Holdings (Stela Magodason Holdings) (PTY) Ltd
ANNE SUELEN FARIAS CUNHAANNE SUELEN FARIAS CUNHA
Cleaner at PSG HOLDINGS - PACIFIC SERVICES GROUP HOLDINGS PTYCleaner at PSG HOLDINGS - PACIFIC SERVICES GROUP HOLDINGS PTY
Anantha Shreepad BhatAnantha Shreepad Bhat
Orthopaedic SHO at Sunshine Coast University HospitalOrthopaedic SHO at Sunshine Coast University Hospital
JAY-R SEMBRANJAY-R SEMBRAN
Commis Chef at Mercure Hotel Kawana WatersCommis Chef at Mercure Hotel Kawana Waters