CHERRY ANN BANARIO
Carlisle,WA
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Manager
Baguio Burnham Suites
02.2023 - 11.2023
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Hotel Front Desk Agent
Grand Sierra Pines Baguio
01.2022 - 12.2022
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Risk Communication Officer
City Government of Baguio
8 2021 - 12.2021
- Communicate effectively with the constituents of the city on all platforms regarding matters related to COVID-19 from protocols to vaccinations to adverse effects; and address questions about the other services provided by the office such as laboratory and other medical concerns.
Education
Master of Science - Project Management
Curtin University
Perth, WA 04.2001 -
Graduate Certificate in Project Management -
Curtin University
Perth, WA 02.2024 - 05.2024
Bachelor of Science in Psychology - undefined
University of the Cordilleras
06.2012 - 05.2015
Inclusive Business: Reimagining Key Operations - undefined
Acumen Academy
09.2022 - 05.2022
Scott Sonenshein on Resourcefulness - undefined
Acumen Academy
09.2022 - 05.2022
Adam Grant on Developing Original Ideas - undefined
Acumen Academy
09.2022 - 05.2022
Financial Statements 101 - undefined
Acumen Academy
09.2022 - 05.2022
Angela Duckworth on Grit - undefined
Acumen Academy
09.2022 - 05.2022
13th Leadership and Management of Change Development Managers: The Bridging Leadership Approach - undefined
Asian Institute of Management
08.2017 - undefined
Skills
Project management
Coordination
Microsoft Office (Word, PowerPoint, Excel, Project)
Basic Adobe Photoshop and InDesign
Housekeeping
Office meetings
Problem-solving skills
Safety and security procedures
Listening Skills
Customer Service
Hospitality services
Hospitality Management
Credit and cash payments
Time Management
Guest Relations
Operations Management
File Management
Guest Services
Reception expertise
Reservation Management
Check-in and Check-out Procedures
Registration processing
Administrative Skills
Documentation And Reporting
References
- Rosella Bautista, Supervisor, Baguio Burnham Suites, (+63) 998 869 9027
- Clarissa Dimalanta, Manager, Grand Sierra Pines Baguio, (+63) 927 588 1351
Timeline
Graduate Certificate in Project Management -
Curtin University
02.2024 - 05.2024
Front Desk Manager
Baguio Burnham Suites
02.2023 - 11.2023
Inclusive Business: Reimagining Key Operations - undefined
Acumen Academy
09.2022 - 05.2022
Scott Sonenshein on Resourcefulness - undefined
Acumen Academy
09.2022 - 05.2022
Adam Grant on Developing Original Ideas - undefined
Acumen Academy
09.2022 - 05.2022
Financial Statements 101 - undefined
Acumen Academy
09.2022 - 05.2022
Angela Duckworth on Grit - undefined
Acumen Academy
09.2022 - 05.2022
Hotel Front Desk Agent
Grand Sierra Pines Baguio
01.2022 - 12.2022
13th Leadership and Management of Change Development Managers: The Bridging Leadership Approach - undefined
Asian Institute of Management
08.2017 - undefined
Bachelor of Science in Psychology - undefined
University of the Cordilleras
06.2012 - 05.2015
Master of Science - Project Management
Curtin University
04.2001 -
Risk Communication Officer
City Government of Baguio
8 2021 - 12.2021
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