Cheryl Beveridge
SHEFFIELD,TAS
Summary
Motivated and willing to learn new skills, able to handle an array of responsibilities simultaneously and work well with different personality types. Promoting exceptional skills in customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Ad
Devonport Toyota
Devonport, Tas
03.2016 - Current
- Developed strong relationships with customers by providing exceptional customer service.
- Participated in ongoing training activities related to automotive technology advancements.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promptly responded to customer inquiries via phone, email or in person.
- Ensured that all customer inquiries were handled promptly and accurately.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Upsold additional products or services when appropriate.
Service Advisor
Westco Motors
Cairns, Qld
03.2013 - 01.2016
- Greeted customers and addressed their needs in a professional manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Latrobe High School
Latrobe, TAS12-1984
Bachelor of Education - Early Childhood Education
TSIT
LauncestonSkills
- Customer Service
- Building Relationships
- Excellent Communication
- Listening Skills
- Multitasking and Organization
- Attention to Detail
- Data Processing
- Follow-up skills
- Warranty processing
- Customer Satisfaction
- Strong Work Ethic
Certification
- Working with Vulnerable People
- Compulsory: Your Obligations Video
- Toyota & Volkswagen Service Advisor
Timeline
Service Ad
Devonport Toyota
03.2016 - Current
Service Advisor
Westco Motors
03.2013 - 01.2016
- Working with Vulnerable People
- Compulsory: Your Obligations Video
- Toyota & Volkswagen Service Advisor
High School Diploma -
Latrobe High School
Bachelor of Education - Early Childhood Education
TSIT
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