Cheryl Butcher
Customer Service Representative
Ferryden Park ,SA
Summary
I am currently searching for full-time hours in my employment. I have over 30 years of work experience in total, including ten years in the South Australian public service, five years in the private sector and 15 years as a business owner.
Overview
28
28
years of professional experience
Work History
Factory Assistant
The Sports Place Pty Ltd
01.2024 - Current
- Operated various machinery with precision, contributing to the overall success of daily operations.
- Participated in cross-training initiatives to increase versatility in supporting various roles within the factory setting when needed.
- Demonstrated a commitment to ongoing professional development by attending industry-specific workshops and seminars, staying current with best practices in factory operations.
- Assisted in inventory management, ensuring accurate counts and timely replenishment of materials for uninterrupted production flow.
- Worked closely with quality assurance teams to ensure products met high standards before reaching endusers.
- Collaborated with supervisors to address workflow bottlenecks, resulting in smoother operations and improved efficiency.
- Set up necessary tools and equipment for each shift, reducing downtime and supporting seamless production flow.
- Contributed to a safer work environment by adhering to safety protocols and participating in regular safety training sessions.
- Provided valuable feedback on new procedures or equipment during testing phases, helping refine processes before full-scale implementation.
- Adapted quickly to changing production priorities, demonstrating flexibility and a strong work ethic under pressure.
- Reduced waste by identifying areas for improvement in material usage and implementing cost-effective solutions.
- Enhanced product quality by conducting thorough inspections and addressing any defects immediately.
- Completed tasks efficiently within tight deadlines, maintaining a consistent record of meeting or exceeding production targets.
- Handled sensitive materials with care, ensuring proper storage conditions were met at all times for maximum product lifespan.
- Increased production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
CUSTOMER SERVICE OFFICER
OSCAR LIVING FURNITURE
12.2023 - 01.2024
- I am looking for fulltime secure permanent employment.
CUSTOMER SERVICE OFFICER
FLICK PEST CONTROL
06.2023 - 11.2023
- Major responsibilities were to contact existing customers to organize the Flick Pest Control Fleet to go on the daily bookings and help in the factory occasionally to load equipment used to spray insects etc.
BUS DRIVER TRAINING
TORRENS TRANSIT
03.2023 - 05.2023
- I was responsible to learn to drive heavy vehicles for public transport for picking up passengers to drive them to their destinations efficiently and effectively
- My training hours ran out so I was unable to keep going on with it and they wanted me to go back if I got my truck license myself.
RECEPTIONIST - ADMINISTRATOR
COPE SENSITIVE FREIGHT
10.2022 - 12.2022
- I was responsible for anyone entering into the depot and I would advise by phone call who was waiting in the reception area
- It could be a client or a customer looking for freight
- I was responsible for transferring all phone calls to the correct person
- I was responsible for copying the freight papers daily I would have to scan them to a file
- I was responsible for chasing up the Fuji shipments as to why they were late and this was a monthly requirement using an Excel spreadsheet
- I was responsible for cleaning my area due to COVID-19 contamination daily as the shipments came in and I would be responsible about any shipments or truck driver coming in from interstate perhaps with COVID-19
- I kept my COVID-19 vaccinations up to date myself accordingly.
Customer Service Representative
AnglecareSA Residential Aged Care, Elizabeth East
02.2022 - 05.2022
- Handling and processing confidential information
- Contacting the Anglicare regular clients on a daily basis to inform them of any roster changes and if we were unable to attend that day or if we were able to
- Answering all incoming calls one after the other on a daily basis to show kindness and patience with the elderly sector
- Data entry of all changes to the rostering system while liaising with the rostering staff constantly and entering all the changes via the Comcare system.
ADMISTRATIVE OFFICER AT THE RECEPTION OF SA PATHLOGY ENGINEERING SERVICES DEPARTMENT
06.2020 - 11.2021
- Delivered efficient and responsive administration support for the Engineering Services Department at SA Pathology
- Organized travel arrangements, events and meeting requirements for SA Pathology
- Managed old paper records for the business I collated and filed
- Attended to anyone entering the premises and verifying COVID-19 vaccinations before allowed to commence work daily and keeping these records up to date via an Excel spreadsheet and liaising with Management promptly if any employee or contractor is not up to date.
SA PATHOLOGY FLEET COORDINATOR/DISPATCHER
12.2011 - 06.2020
- Provided exceptional quality customer service to all work colleagues and clients requiring assistance
- Received and dispatched 300 medical phone calls per day in a 7.5 hr shift to 65 fleet couriers using the Navman system, when I first commenced employment at S A Pathology I used a CB radio to call every courier
- I covered my ASO3 coordinator colleagues daily and while they were taking a holiday, I was paid higher duties for this and I would happily accept, I also worked happily in shift work and on the weekends for nine years
- Liaised with my Supervisor and the Coordinators at the shift change if anything had occurred during my shift, for example any fleet accidents or what runs had to be covered due to colleague illness which is common within any medical industry.
PROPERTY OFFICER DEPARTMENT OF CORRECTIONAL SERVICES
11.2011 - 11.2012
- I was responsible for the preparation of the prisoner’s belongings to go to court hearings and I would have to bag and tag the prisoners correct property so that if the were released from court then their property was with them via the G4 or Ventia vans who take the prisoner to court
- Interaction with prisoners as required in a professional respectful manner regarding any property concern and explaining with patience what has happened if any property was missing for example, SAPOL has seized your phone etc etc
- Entered the prisoner’s property into the JIS system with every item detailed and finding any contraband and recording that as evidence for court, I would also come across huge amounts of syringes too so I wore PPE happily
- Handled the prisoner’s finances and if I received any cash I would receipt it and put it into the safe supplied onsite
- I constantly liaised with the Ventia van staff about prisoners property and I would tick off the sealed tags of property against what was brought in by the staff in the van carrying prisoners from other prisons.
BUSINESS OWNER
BAROSSA CANVAS
12.1996 - 10.2010
- I took quotes from individual customers to make different canvas and vinyl products
- I ordered the correct amount of material required for stock and business operations
- I made each product myself using a heavy industrial sewing machine according to the customer requirements
- I conducted invoicing, cash sales, banking and data entry for the business
- Delivery and installation of my blinds that I made to measure.
Education
Minutes taking course -
IPPA
01.2021
Diploma of Industrial Textiles Fabrication -
TAFE SA
01.2004
Certificate 1 & 2 in Accounting -
TAFE SA
01.1994
Year 11 - Year 11
Gawler High School
Gawler, SA11.1981
Secretarial course -
Hales Business College
01.1981
Skills
- A demonstrated ability to prioritize work and meet deadlines within an extremely busy changing environment with constantly changing priorities
- A demonstrated ability to provide consistent and timely administrative support while attending the busy COVID-19 reception area at SA Pathology and making sure that all contractors would adhere to wearing masks and for providing their COVID-19 digital certificates upon entry to the SA Pathology building
- A demonstrated ability to liaise with a wide range of personnel within and external to the organization at all levels
- Strong administration experience with an Engineering environment at SA Health and the Department of Correctional Services
- Valuable training and experience in the preparation of Agendas and Minutes
- Excellent knowledge of office and administration procedures
- Strong awareness of confidentiality principles and their application
- Knowledge of computer software and their application
Accomplishments
I have received a gold medal in equestrian for dressage in the Pt Pirie 2000 Masters Games on my then horse Tango Riviera
Leadership Experience
I have previously looked after Asian students for a period of 8 years through Homestay Uni SA and I really enjoyed my time with them in my own home treating each child as my own and helping them with all sorts of questions and taking them out driving around on outings with my own children. The students would fully need to trust me to care for them and I did and a couple still keep in touch it was awesome to have them around.
Communication Skills
I have come across a great deal of different individuals in my working life and I can easily adapt to communication changes for example dealing with prisoners quite easily and then communication effectively with Management also with ease.
Clearances
- COVID-19 Vaccinations x 4 fully vaccinated
- National Police clearance
- National Working with children clearance.
- Work place Bullying Certificate
- Hand hygiene certificate
- First Aid Certificate - Current
References
- Connie Saccoia, Fleet Supervisor, SA Pathology, Connie.saccoia@sa.gov.au, 0478 485 871, 08 82223377
- Debbie Armstrong, Manager Student Services, Adelaide University, Debbie.armstrong@adelaide.edu.au, 0400 807 815, 08 83133229
- Johandi Scholz, Anglicare Workforce Optimization Lead, AnglicareSA, Johandi.scholz@anglicaresa.com.au, 0481 484 991
- Kathleen Battle, 2IC, Flick Pest Control - Customer Service Officer, 0431 597 572
- John-Shane Isherwood, Business Services Director, Oscar Living SA, shane@oscargroup.com, 0417 850 144
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CulturePaid sick leaveCareer advancementHealthcare benefitsWork from home optionTeam Building / Company RetreatsPersonal development programsPaid time offTimeline
Factory Assistant
The Sports Place Pty Ltd
01.2024 - Current
CUSTOMER SERVICE OFFICER
OSCAR LIVING FURNITURE
12.2023 - 01.2024
CUSTOMER SERVICE OFFICER
FLICK PEST CONTROL
06.2023 - 11.2023
BUS DRIVER TRAINING
TORRENS TRANSIT
03.2023 - 05.2023
RECEPTIONIST - ADMINISTRATOR
COPE SENSITIVE FREIGHT
10.2022 - 12.2022
Customer Service Representative
AnglecareSA Residential Aged Care, Elizabeth East
02.2022 - 05.2022
ADMISTRATIVE OFFICER AT THE RECEPTION OF SA PATHLOGY ENGINEERING SERVICES DEPARTMENT
06.2020 - 11.2021
SA PATHOLOGY FLEET COORDINATOR/DISPATCHER
12.2011 - 06.2020
PROPERTY OFFICER DEPARTMENT OF CORRECTIONAL SERVICES
11.2011 - 11.2012
BUSINESS OWNER
BAROSSA CANVAS
12.1996 - 10.2010
Minutes taking course -
IPPA
Diploma of Industrial Textiles Fabrication -
TAFE SA
Certificate 1 & 2 in Accounting -
TAFE SA
Year 11 - Year 11
Gawler High School
Secretarial course -
Hales Business College
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