Current University of Western Australia student enrolled in Master of Public Health. Compassionate Registered Nurse (RN) with progressive career history in direct patient care. Dedicated to contributing to evidence-based medicine and innovative policy development within the healthcare sector. Enthusiastic to play a pivotal role in shaping policies and programmes that positively impact the health and well-being of communities on a local, national, and global scale.
Overview
5
5
years of professional experience
Work History
Policies and Procedures Intern, Volunteer Coordinate
Ronald McDonald House Charities WA
Perth, WA
11.2023 - 12.2023
Devised art and play activities with limited resources, implemented and evaluated outcome of proposed activities;
Improved customer services by constructing worthwhile recommendations;
Prepared daily materials to ensure smooth operation of organisation;
Provided conducive relaxed environment for parents and guardians by ensuring safety of children;
Support families by answering queries, promote hospital services, and engage in activities with children;
Assisted in induction of new volunteers into space;
Fostered positive relationships with team members, facilitating productive communication and collaboration;
Assisted in assessing patient needs, administering medications, and implementing care plans under guidance of nursing preceptors;
Assisted with activities of daily living;
Provided specialised care for patients, including, post-operative, spinal precautions, and prisoners;
Recognised deteriorating patients and assisted in response to MET calls;
Collaborated effectively with interdisciplinary teams, including physicians, nurses, and allied healthcare professionals to ensure comprehensive patient care and contributed to care plans to enhance patient outcomes;
Utilised critical thinking skills to assess situations, identify patient needs, and implement timely interventions;
Assisted with various nursing procedures, including removal of various types of drains, removal of in-dwelling catheter, perform wound care using ANTT techniques, and performing electrocardiogram;
Educated patients and their families on health conditions, treatment plans, and self-care practices;
Provided emotional support to patients and their families;
Maintained accurate patient records, ensuring adherence to healthcare protocols and standards;
Maintained confidentiality, upheld patient rights, and followed infection control procedures to ensure safety and well-being of patients and staff;
Demonstrated competency in seven standards of Registered Nurse Standards for Practice;
Exhibited competencies of practice by achieving proficiencies in all areas.
Pharmacy Assistant
Chemist Warehouse
Perth, WA
01.2023 - 04.2023
Assisted customers in friendly and professional manner;
Maintained clean and organised store environment, ensuring products are appropriately stocked and displayed;
Operated cash registers and processed transactions accurately;
Answered telephones and provided information about order status, store hours and pharmacy procedures;
Provided information and advice to customers on over-the-counter medications and health-related products;
Collaborated with pharmacists to ensure timely prescription filling and customer satisfaction;
Handled customer inquiries, concerns, and complaints, resolved issues promptly;
Communicated and collaborated with team member to provide effective customer service;
Participated in staff training programs to stay updated on product knowledge and store policies;
Identified and maintained working environment of lowest hazard possible.
Student Nurse
Joondalup Health Campus
Perth, WA
10.2022 - 11.2022
Assessed and monitored patient's vital signs, symptoms, and medical history;
Administered medications and treatments under supervision of a registered nurse;
Assisted with activities of daily living;
Performed pain, skin, cardiovascular, respiratory, and neurovascular assessment;
Maintained accurate and detailed patient records, ensuring adherence to healthcare protocols and standards;
Recognised deteriorating patients and informed supervised nurse timely;
Collaborated with the healthcare team to develop and implement patient care plans;
Provided emotional support to patients and their families;
Assisted with various nursing procedures, including collection of specimen, performing wound care and simple dressing, nasogastric tube feeding and bladder scanning;
Maintained confidentiality, upheld patient rights, and followed infection control procedures to ensure the safety and well-being of patients and staff.
Registered Nurse
Fullerton Health Group
Singapore
09.2021 - 03.2022
Performed regular check of vital signs and overall health status of individuals;
Performed close monitoring via Massimo for identified patients;
Performed triage and admission to quarantine area;
Performed polymerase chain reaction and rapid antigen tests;
Maintained infection control protocols, including wearing appropriate personal protective equipment, practising hand hygiene, and ensuring proper sanitation and disinfection procedures;
Administered medications as prescribed by healthcare providers;
Performed electrocardiogram;
Provided health education and guidance to individuals on when to seek medical attention and discharge care;
Collaborated with other professionals, including physicians, security and operation team to coordinate care and ensure effective management of quarantine area;
Maintained accurate and up-to-date medical records and documentation of all interactions, assessments, and interventions performed;
Provided emotional support and comfort to individuals.
Registered Nurse, PACU
Tan Tock Seng Hospital
Singapore
10.2018 - 02.2022
Provided timely interventions to address airway management complications such as respiratory depression or obstruction in post-operative patients;
Reduced complications by promptly identifying and addressing post-operative issues in PACU patients;
Enhanced patient recovery by providing comprehensive post-anaesthesia care and monitoring vital signs;
Provided specialised care for various invasive lines, including arterial line, central venous pressure;
Provided emotional support to patients and their families during recovery process, easing anxiety related to surgery outcomes;
Administered post-operative medications and interventions as prescribed;
Prepared and administered of patient-controlled analgesia;
Removed oral laryngeal mask based on assessed sedation level;
Administered oxygen therapy and assisted with mechanical ventilation;
Assisted physicians with bedside procedures in PACU setting, such as wound care, dressing changes, and insertion of invasive monitoring devices;
Monitored, maintained pressure, and provided care for various drains, including redivac drain, lantern drain, blake drain, external ventricular drain, vacuum-assisted closure drain, and thopaz drain;
Assisted in electroconvulsive therapy procedure;
Performed arterial blood gas and thromboelastographic test;
Enhanced patient safety during transfers to other units by providing handoff communication that accurately conveyed critical information about the patient's condition, potential risks, and ongoing treatment plans;
Contributed to efficient unit operations by assisting in the orientation of new staff members to PACU procedures and best practices;
Ensured continuity of care by effectively documenting patient assessments, interventions, responses, and progress;
Collaborated with interdisciplinary team members to develop individualized care plans for optimal patient outcomes;
Improved patient satisfaction through compassionate nursing care and effective communication with patients, families, and healthcare teams;
Streamlined the discharge process for PACU patients, ensuring thorough education on home care instructions and follow-up appointments;
Promoted teamwork among colleagues through active participation in huddles, meetings, initiatives, and collaborative projects within the department;
Lead and performed regular audits to ensure co-colleagues documentation are of adherence to hospital protocol;
Performed regular check on the emergency equipment to ensure in working condition;
Adhered to infection control practices and ensure a clean and safe environment for patients.
Registered Nurse, Emergency Department
National Centre For Infectious Disease
Singapore
03.2021 - 08.2021
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions;
Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed;
Provided immediate care and interventions to stabilise patients' condition;
Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases;
Continuously monitored patients' vital signs, symptoms, and response to treatment, and reporting any changes or concerns to medical team;
Administered medications via oral, IV, and intramuscular injections and monitored responses;
Provided patients and their families with education about their condition, treatment plan, and self-care instructions upon discharge;
Accurately documented all patient assessments, interventions, and communications in timely manner;
Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in Emergency Department;
Advocated for patients' needs and ensured they receive timely and appropriate care, including coordinating referrals to specialty services or arranging for hospital admission when necessary;
Answered codes quickly and orchestrated efficient, skilled medical care;
Optimised patient flow within Emergency Department by collaborating with charge nurses in coordinating bed assignments and discharges according to capacity constraints;
Maintained enforced infection control protocols, including wearing appropriate personal protective equipment, practising hand hygiene, and ensuring proper sanitation and disinfection procedures;
Performed polymerase chain reaction test;
Performed electrocardiogram;
Maintained confidentiality and upheld patient rights.
Education
Master of Public Health -
The University of Western Australia
Perth, WA
12.2024
Bachelor of Science (Nursing) -
Curtin University
Perth, WA
07.2023
Diploma in Health Sciences (Nursing) -
Ngee Ann Polytechnic
Singapore
04.2018
Skills
Cross-cultural understanding
Teamwork and Collaboration
Problem-Solving
Interpersonal Skills
Patient Care and Customer Service
Transferrable Skills
Languages
English
Native or Bilingual
Mandarin
Native or Bilingual
Hokkien
Professional Working
Residency
Australia Permanent Resident
Personal Information
Citizenship: Singapore Citizen
Timeline
Policies and Procedures Intern, Volunteer Coordinate
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting