Summary
Work History
Education
Skills
Timeline
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Cheryl Dalton

Cheryl Dalton

Blue Haven, NSW

Summary

Dynamic Agile Project Manager with a proven track record at Cochlear Ltd, enhancing team productivity by over 30% through the implementation of agile methodologies and fostering a culture of continuous improvement. Expert in project planning and development, with exceptional verbal and written communication skills, ensuring stakeholder satisfaction and project success.

Work History

Agile Project Manager

Cochlear Ltd
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Business Analyst - Customer Services

Cochlear Ltd
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
  • Increased resource efficiency by analyzing detailed business requirements.
  • Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
  • Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
  • Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
  • Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
  • Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
  • Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
  • Collaborated with stakeholders to identify business needs and data sources.

Process Lead - ANZ

Cochlear Ltd
  • Managed teams effectively, fostering an environment of open communication and collaboration for better overall performance.
  • Collaborated with other departments to address any interdepartmental challenges or discrepancies in a timely manner.
  • Evaluated process performance metrics, identifying areas requiring improvement or optimization for increased efficiency.
  • Delivered quality assurance by enforcing strict adherence to established guidelines and conducting regular inspections of final products.
  • Implemented new process technology, improving overall efficiency and reducing costs.
  • Conducted root cause analysis, facilitating prompt resolutions to production-related issues or bottlenecks.
  • Identified opportunities for continuous improvement through data analysis and process evaluation.

Customer Service Representative

Cochlear Ltd

Education

Diploma - Travel, Tourism And Business Administration

Williams Business College
Parramatta, NSW
11.1995

Skills

  • Project planning
  • Scope management
  • Meeting facilitation
  • Project scheduling
  • Project management
  • Cross-functional collaboration
  • Agile methodology
  • Budgeting and forecasting
  • Customer relations
  • Compliance monitoring
  • Cost control
  • Relationship building
  • Purchasing and procurement
  • Presentations
  • Project scope
  • Project tracking
  • Document management
  • Coaching and mentoring
  • Conflict management
  • Contract management
  • Project scope analysis
  • Team collaboration
  • Non-conforming material reports
  • Functional & business requirements
  • Change control processes
  • Software development lifecycle
  • Disaster recovery methodologies
  • Systems design documentation
  • Resource allocation
  • Vendor sourcing
  • Client relations
  • Project regulations
  • Expense reports
  • Project planning and development
  • Verbal and written communication
  • Stakeholder communications
  • Deliverable tracking
  • Progress reporting
  • Feasibility analysis
  • Project development and lifecycle
  • Project feedback data

Timeline

Agile Project Manager

Cochlear Ltd

Business Analyst - Customer Services

Cochlear Ltd

Process Lead - ANZ

Cochlear Ltd

Customer Service Representative

Cochlear Ltd

Diploma - Travel, Tourism And Business Administration

Williams Business College
Cheryl Dalton