Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Diggle

Adelaide,SA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Small Business Owner

Myself
Adelaide
04.2017 - 02.2023
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Pre-booked future appointments to increase repeat business.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Mentored new staff to enhance personal growth and increase productivity.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Colored, cut and installed extensions according to style photos and client specifications.
  • Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment and services.
  • Recruited, hired, evaluated and disciplined service staff members.
  • Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
  • Trained workers in proper operational procedures and functions and explained company policies.
  • Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
  • Understood operations of each service area, helped during busy times and stayed current with work processes.
  • Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
  • Analyzed and recorded personnel and operational data and wrote activity reports.

Education

Some College (No Degree) - Hairdressing

Older Hill
England UK

Skills

  • Business Leadership
  • Staff Scheduling
  • Recruitment and Hiring
  • Customer Service Management
  • Performance Assessment
  • Supplier Monitoring
  • Sales Tracking
  • Finance and Accounting Oversight
  • Financial Statement Review
  • Problem Anticipation and Resolution
  • Cost Reduction
  • Performance Evaluation and Monitoring
  • Hiring and Onboarding
  • Originality and Creativity
  • Goal Setting
  • Team Leadership
  • Management Team Building
  • Decision Making
  • Budget Control
  • Sales Promotion
  • Employee Motivation
  • Training Management
  • Staff Development
  • Business Development
  • Customer service
  • Conflict resolution
  • Friendly, positive attitude
  • Team management
  • Decision-making
  • Communication
  • Supervision & leadership
  • Multitasking
  • People skills
  • Active listening

Timeline

Small Business Owner

Myself
04.2017 - 02.2023

Some College (No Degree) - Hairdressing

Older Hill

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Cheryl Diggle