Cheryl Edwards
Pimpama
Summary
With a strong background in management roles throughout my career, my passion lies in sushi production. Relocating to Robina has allowed me to continue working in this field. Initially hired as a Shift Manager, I underwent six months of training before transitioning into the role. While I enjoy the work, the training experience has been less than ideal and I have faced workplace bullying. As someone who strongly opposes such behavior, I am a dedicated and hardworking individual seeking a full-time management position closer to my current location in Pimpama/Coomera. I firmly believe that bullying negatively impacts work ethics, which is why I strive to be supportive and understanding of everyone's unique working styles. Highly organized and enthusiastic about my work, training holds great importance to me. With years of customer service experience, I value the opportunity to interact with the community and provide a welcoming atmosphere.
Overview
15
15
years of professional experience
1
1
Certification
Work History
KFC Team Member
KFC Restaurant
12.2024 - Current
Casual Bar Manager
Gold Coast Turf Club
01.2010 - Current
- Enforced state liquor regulations to maintain positive and safe atmosphere for customers
- Estimated food and beverage consumption to determine purchasing requirements
- Delivered exceptional customer service by tending to guest needs
- Investigated and resolved complaints regarding food quality and service
- Counted money and made bank deposits
- Provided exceptional customer service at all times, resolving complaints quickly and professionally
- Reviewed procedures and operational challenges to uncover service and safety improvements
- Monitored compliance with health and fire regulations to reduce risk
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Utilized POS systems to track sales activity and analyze trends in order to maximize profits
- Demonstrated ability to manage and motivate staff, while ensuring customer satisfaction
- Maintained compliance with all local health and safety regulations
- Greeted guests, escort them to seats and present them with menus and wine lists
- Managed staffing levels according to business needs while maintaining labor costs within budget limits
- Promoted and coordinated upcoming bar events, fundraisers and vendor opportunities
- Evaluated employee performance regularly providing constructive feedback as needed
- Committed to delivering excellent customer service while working in a fast-paced environment
Sushi Production Manager
Azura Fresh
08.2024 - 12.2024
- Maintained compliance with government regulations regarding workplace safety, environmental standards, hazardous materials handling
- Implemented process improvements that resulted in reduced waste and improved throughput time by 30%
- Ensured adherence to established policies and procedures throughout the production facility
- Tracked and enforced quality control standards
- Analyzed data to identify areas for improvement in productivity and quality control
- Created and maintained detailed production reports
- Created detailed reports outlining production performance and cost savings initiatives
Production Kitchen 2IC
Azura Fresh
07.2022 - 09.2022
- Managed teams comprising up to 10 employees.
- Supervised the procurement of ingredients needed for sandwich making each day.
- Prepared and mixed daily orders for fresh product requests.
- Verified stock levels.
- Maintained consistent meeting of daily food safety guidelines.
- HACCAP requirements and regulations were followed
- Staff hygiene and cleanliness of the prep area was cleaned
- Organised the products for the next day
- Coordinated with production team to ensure timely product availability.
Education
Year 12 -
New Plymouth High School
01.1994
Skills
- Very Organised
- Hygiene
- Happy
- Outgoing
- Honest
- A Communication
- Reliable
- Professional
- Responsible
- Leadership
- Clean and tidy
- Confident
- Team player
- Production Scheduling
- Strong leadership abilities
- Production Planning
- Staff Management
- Health and safety
- Time Management
- Teamwork and Collaboration
- Reliability
Certification
- RSA ONLINE, 02/01/20 - 02/01/23
- Clear to Work, 11/01/19, Provide Responsible Gambling Services (SITHGAM001), Customer Liaison Officer Course - Queensland, Introductory to Food Safety, Basic Barista Course
- SITSS00069, Food Safety Supervisor
- Participate in Safe Food Handling Practices, SITXFSA006
Hobbies and Interests
- Family
- Music
- Dancing
- Social Outings
- Reading
- Sports
Timeline
KFC Team Member
KFC Restaurant
12.2024 - Current
Sushi Production Manager
Azura Fresh
08.2024 - 12.2024
Production Kitchen 2IC
Azura Fresh
07.2022 - 09.2022
Casual Bar Manager
Gold Coast Turf Club
01.2010 - Current
Year 12 -
New Plymouth High School
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