- Volunteer Work
- Fashion
- Photography
- Interior Design
- Dance
Cheryl Forrester
East Ballina
Summary
Dynamic professional with a proven track record at Lifeline Shop and Southern Cross University, enhancing customer satisfaction and fostering positive learning environments. Skilled in merchandise display and interpersonal communication, I excel in teamwork and customer service, driving improvements and efficiently resolving issues. Demonstrates a professional demeanor and computer proficiency, committed to excellence and continuous development. Retail professional ready to contribute with strong skills in customer service, inventory management, and sales support. Known for fostering team collaboration and achieving results in fast-paced environments. Adaptable and dependable, consistently aligning with changing needs while maintaining high standards. Skilled in communication, problem-solving, and assisting customers to enhance their shopping experience.
Overview
20
20
years of professional experience
Work History
Retail Volunteer
Lifeline Shop
01.2019 - Current
- Improved overall store appearance through regular cleaning tasks and maintenance activities.
- Assisted in maintaining store cleanliness, promoting a welcoming atmosphere for customers.
- Enhanced customer satisfaction by providing attentive and knowledgeable assistance.
- Boosted store sales by creating visually appealing and organized merchandise displays.
- Collaborated with fellow volunteers on projects aimed at improving the retail environment for both customers and staff.
- Resolved customer issues promptly, demonstrating excellent problem-solving skills and professionalism.
- Maintained open communication lines between all team members, encouraging a collaborative work atmosphere where ideas were shared freely among colleagues.
- Provided efficient cashier services, ensuring accurate transactions and minimizing wait times for customers.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Student Liaison Officer
Southern Cross Univeristy
03.2005 - 06.2025
- Participated in professional development opportunities aimed at enhancing my knowledge of current educational trends and best practices in my role as a Student Liaison Officer.
- Developed strong relationships with faculty, staff, and administrators to facilitate a positive learning environment for students.
- Provided ongoing support to students throughout their educational journey, from orientation events to graduation ceremonies.
- Managed sensitive situations involving student conflicts, implementing appropriate disciplinary measures when necessary.
- Served as a mentor to new Student Liaison Officers, providing guidance on best practices in the role.
- Maintained accurate records of all interactions with students while adhering to strict confidentiality guidelines.
- Conferred and resolved education-related issues and problems with students.
Education
Bachelor of Education (Adult) - Education
University of Technology Sydney
Sydney, NSWSkills
- Computer proficiency and Microsoft office
- Cleanliness standards
- Stock replenishment
- Brand awareness
- Item tagging
- Merchandise display
- Teamwork
- Customer service
- Honest and dependable
- Time management
- Strong communication and interpersonal skills
- Professional demeanor
Interests
Timeline
Retail Volunteer
Lifeline Shop
01.2019 - Current
Student Liaison Officer
Southern Cross Univeristy
03.2005 - 06.2025
Bachelor of Education (Adult) - Education
University of Technology Sydney
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