CHERYL GLOVER
Frankston,VIC
Summary
Dynamic leader with proven success in bar and restaurant management, notably at PANNAWONICA SPORTS CLUB. Expert in inventory management and staff training, I excel in creating efficient, customer-focused environments, evidenced by a significant improvement in service quality. Skilled in fostering team collaboration and driving revenue growth through strategic planning and exceptional service delivery. Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in [Type] industry. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable [Job Title] with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Reliable individual proudly offering [Number] years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BAR MANAGER
PANNAWONICA SPORTS CLUB
05.2024 - 10.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Improved customer service rankings by resolving issues quickly and accurately.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Increased revenue with creative marketing initiatives and promotional events.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Led training sessions for new staff, improving service quality and team cohesion.
- Elevated customer satisfaction with introduction of customer feedback system, addressing concerns promptly.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
- Organized charity events, boosting community engagement and bar visibility.
- Monitored financial reports to identify and address areas of concern, improving financial health.
- Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
- Conducted competitive analysis to stay ahead of trends, adapting offerings to meet market demands.
- Enhanced supplier relationships, ensuring timely delivery of high-quality products.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
- Developed marketing strategies to attract wider customer base, increasing foot traffic during off-peak hours.
- Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Pioneered loyalty program, increasing repeat business and customer loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
Restaurant Manager
ICON PT LTD
01.2021 - 09.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Fostered positive work environment, leading to decrease in staff turnover.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Improved operational efficiency by implementing more effective table management system.
Food and Beverage Supervisor
Lasseters Hotel Casino
09.2023 - 05.2024
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Inventory Management
- Staff Scheduling
- Organizational ability
- Health codes compliance
- Customer Relationship Building
- Issue Resolution
- Customer Relations
- Safety awareness
- Inventory Control
- Outgoing Personality
- Guest Interaction
- Supply Ordering
- Sales Promotion
- Relationship Building
- Supervisory Experience
- Service-oriented mindset
- Verbal and written communication
- Menu Updating
- Shift Scheduling
- Mixology expertise
- Restaurant Management
- Cost Control
- Group reservations management
- Event Coordination
- Foodservice management
- Menu development
- Strategic Planning
- Wine and liquor knowledge
- Vendor Management
- Legal Compliance
- Vendor Relationship Management
- Equipment Maintenance
- Regulatory Compliance
- ABC standards
- Budget Development
- Dining room management
- Performance monitoring
- Rule Enforcement
- Security Oversight
- Labor cost control
- Revenue Forecasting
- Marketing Plan Development
- Customer Service
- Money Handling
- Reliable and Responsible
- Liquor Law Compliance
- Problem-Solving
- Collaboration and Teamwork
- Recruitment and hiring
- Calm and Pleasant Demeanor
- Conflict Resolution
- Staff Supervision
- Front of House Management
- POS Terminal Operation
- Employee Supervision
- Supply Ordering and Management
- Scheduling
- Training and Onboarding
- Recipes and menu planning
- Inventory Management Software
- Safe Food Handling
- Coaching and Mentoring
- Critical Thinking
- Quality Control
- Calendar and Scheduling Software
- Menu Pricing and Writing
- Cost controls
- Performance Improvement
- Operations Management
- Back of House Management
- Investigating Complaints
- Purchasing
- Scheduling Staff
- ServeSafe Manager
- ServSafe Food Manager
- Payroll Administration
- Service Delivery Management
Certification
RSA
FIRST AIDE
APPROVED MANAGERS
FOOD HANDLING
Timeline
BAR MANAGER
PANNAWONICA SPORTS CLUB
05.2024 - 10.2024
Food and Beverage Supervisor
Lasseters Hotel Casino
09.2023 - 05.2024
Restaurant Manager
ICON PT LTD
01.2021 - 09.2024
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