Cheryl Mann

Within my current role my key responsibilities are as follows;

• Manage individual client files accurately and within agreed timeframes by booking in applicable Inspections
  (inclusive of Maintenance Inspections) within timeframes, managing client claims, liaising with trades (e.g.
  plumbers, electricians, subcontractors) and following up open jobs that have been arranged by the Administrator
  from start to finish to ensure works have been rectified
• Resolve any escalated client issues from team, raising to management as necessary
• Ensure Dynamics is accurate at all times
• Adhere to Customer Service Standards
• Work to continuously improve service and systems
• Demonstrate continual self-improvement and skill development
• Complete other reasonable tasks as requested by Management, for example accurately:
  - Enter reports on a daily basis.
  - Enter in Dynamics case notes and dates (within applicable criteria fields).
  - Run weekly workflow reports of a Friday when requested.
• Demonstrate observance of and commitment to WH&S requirements
• Complete other reasonable tasks/projects as requested by Management
• Performance management of the Coordinator team to ensure adherence to individual and team KPI's
• Provide support to the Coordinator team and broader business on a daily basis with trouble shooting, problem solving, customer escalations, conflict resolution between internal and external stakeholders
• Providing comprehensive training to all new staff and provide ongoing development for existing staff

• Enhance aquatic education and recreation opportunities for local school groups, clubs, and organisation within Splash.
• Support and create programs for school swimming including swimming carnivals and fun day.
• Managing hiring out of all facilities within the Splash grounds. including Sprint Athletics track.
• Running all programs for swimming and athletic carnivals.
• Co ordinate swimming meeting for the needs of swimming clubs with spectators.
• Rostering and costing of all events.
• Swim teaching to all ages and ability.

• Accounts payable and receivable
• Processing Material Orders and coordinating and liaising with all stakeholders to ensure accuracy timely delivery of orders
• Formalising quotations for new projects and communicating with all new customers to ensure receipt of of quotations and assisting with follow up on inquires.
• All facets of Book keeping, including GST and BAS
• Advertising, Promotions and community sponsorships

• Merchandiser for Spotlight Metro and County Store
• Incredible Knowledge of Craft and Haberdashery products
• Managing in new Store set up
• Running new products Re lays in 22 stores
• Making orders for stores

Informing stores of new stock and promotions.

• Assist the Restaurant General Manager in the management of the restaurant in accordance with company policies and procedures and with shared responsibility for the achievement of designated customer, profit, sales, and employee P&L targets.
• Supervises: 15- 75 team members
• Manage shifts in accordance with company policies and procedures including directing the activates of employees in maximising sales, operating efficiency, and profit.
• Responsible for execution of one-system OH&S during shift. Ensure employees under my control are observing safety procedures and that any hazardous situations are rendered safe. Authority and responsibility for safety over contractors, customers and other visitors.
• Assist the Restaurant General Manager to achieve Champs Standards within the restaurant by ensuring that all employees are focused and exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Train and develop team members to meet standard of performance required.